Director, Managed Services France & Luxembourg

NTT; Paris; Hybride; EUR 100 000 - 120 000; Plein temps

Résumé du poste

A global technology services leader in Paris is seeking an experienced individual to define the vision and objectives for Managed Services in France and Luxembourg. The role requires over 10 years in IT Managed Services, including at least 5 years in senior leadership. Strong leadership, analytical abilities, and fluency in both English and French are essential. Join a dynamic and inclusive workplace that fosters growth and innovation.

Qualifications

• 10+ years of experience in IT Managed Services or a similar technology services environment.
• At least 5 years in a senior leadership role.
• Proven track record of managing P&L and delivering profitable growth.

Responsabilités

• Define the vision and objectives for Managed Services in France and Luxembourg.
• Manage the budget and profit & loss account for the MS FRALUX entity.
• Supervise the Managers of Client Delivery Management and Governance & Excellence Manager.

Connaissances

Leadership

Analytical skills

Interpersonal skills

Data-driven decision-making

Fluent in English and French

Formation

Bachelor’s or Master’s degree in Business, IT, Engineering, or related field

Description du poste

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Key responsibilities:

• Strategy & Leadership

  - Define the vision, objectives, and roadmap for Managed Services in France and Luxembourg, ensuring alignment with Group strategy.

  - Represent the MS FRALUX organization within the Group and to external stakeholders.

  - Serve as the final escalation point and arbitrator for major issues (client, operational, or resource conflicts) between country entities and centers of excellence.

• Financial & Operational Management

  - Manage the budget and profit & loss account for the MS FRALUX entity, ensuring the profitability of contracts and solutions.

  - Oversee the delivery of services, ensuring operational excellence and compliance with contractual, legal, and regulatory requirements in both countries.

  - Monitor and analyze operational KPIs, initiating corrective or continuous improvement actions as needed.

• Team & People Management

  - Directly supervise the Managers of Client Delivery Management (CDM) FRA/LUX and the Governance & Excellence Manager.

  - Lead, mentor, and develop a high-performing management team, fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications & Experience:

• Bachelor’s or Master’s degree in Business, IT, Engineering, or a related field.
• 10+ years of experience in IT Managed Services or a similar technology services environment, with at least 5 years in a senior leadership role.
• Proven track record of managing P&L, driving operational excellence, and delivering profitable growth.
• Strong understanding of IT service management (ITSM) principles and best practices.
• Experience managing teams across multiple countries or regions is highly desirable.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical abilities, with a focus on data-driven decision-making.
• Ability to quickly adjust to changing environments and take on new challenges. Proven experience in leading and supporting organizational change in complex settings.
• Capacity to understand, manage, and leverage one’s own emotions and those of others to foster collaboration, problem-solving, and effective leadership.
• Fluent in English and French.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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