Director Enablement Global Clients - CDI - F/H

WPP Media Limited; Paris; Sur place; EUR 130 000 - 170 000; Plein temps

Résumé du poste

WPP Media Limited seeks a Director of Global Client Enablement within the Data, Tech, and Analytics team to oversee Open product enablement for global client accounts hubbed in France. Lead enablement programs, train client teams on WPP Open, and drive adoption and measurable value from our platform and services.

The role requires hands-on leadership, strong collaboration with product, engineering, and regional teams, translating data into strategic enablement improvements across markets.

Qualifications

• Experience in client enablement, customer success, or training within a technology or data-driven organization.
• Strong understanding of technology platforms and ability to act as a confident product advocate.
• Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders.
• Ability to work collaboratively across functions and manage multiple client priorities.
• Analytical mindset with the ability to interpret adoption data and translate insights into action.
• Familiarity with media planning and buying workflows is a plus but not required.

Responsabilités

• Client enablement oversight: Manage enablement programs for a portfolio of large global client accounts within your cluster/hub and ensure onboarding and training on WPP Open and related tools.
• Hands-on enablement delivery: Conduct product walkthroughs, demos, and training sessions tailored to client needs and support change management.
• Collaboration & liaison: Serve as the primary enablement contact for your cluster, connecting clients with product, engineering, and data strategy teams.
• Cross-Studio integration & ownership: Facilitate cross-studio deployments and ensure coordination between Media products and other studios.
• Represent Open enablement in cross-studio workstreams to drive alignment and deployment readiness across markets.
• Performance tracking & reporting: Monitor adoption metrics, engagement, and client satisfaction; adjust strategies with regional enablement leads.
• Support for growth & retention: Assist in pitches and client retention by showcasing Open capabilities and developing enablement materials.

Connaissances

Client enablement

Customer success

Training

Tech platforms

Communication

Cross-functional collaboration

Analytics

Media planning familiarity

Description du poste

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by ourpioneeringagentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP’s AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media :

WPP is the trusted growth partner for the world’s leading brands.

With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP’s AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

Role summary and impact :

This role is within the Data, Tech, and Analytics (DTA) team, within the Global Client Solutions organisation. The Global Client Solutions (GCS) team is responsible for all global clients within WPP. DTA is responsible for servicing clients with best-in-class data solutions, data strategy, analytics, technology and AI solutions to drive client growth. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we’re together, fostering creativity, collaboration, and connection.

Who we are looking for :

We are seeking a Director of Global Client Enablement to oversee WPP Open product enablement activities across a portfolio of global client accounts hubbed in France. This role is ideal for someone who thrives in a hands‑on environment, working closely with clients, agencies, and internal teams to drive adoption, engagement, and measurable value from our platform and DTA services.

You will be responsible for ensuring that enablement plans are executed effectively, that client teams are trained and supported, and that feedback loops are established to continuously improve the client and user experience. You will work alongside regional and global enablement leaders to ensure your cluster’s enablement efforts align with WPP Media’s broader business objectives (Keep, Grow, Win).

What you’ll do :

• Client enablement oversight: Manage enablement programs for a portfolio of large global client accounts within your cluster/hub. Ensure clients are onboarded eSectively, trained on WPP Open, WPP’s Agentic AI operating system. This includes deep knowledge of media tools within Open, Agent Hub (agent marketplace) and Open Intelligence WPP’s data product), and supported through adoption phases. Partner with account teams to identify opportunities to expand product usage and deliver measurable business impact.

• Hands-on enablement delivery: Conduct product walkthroughs, demos, and training sessions tailored to client needs. Support change management initiatives to help client teams transition to WPP Open-enabled workflows. Provide practical guidance and best practices to drive day‑to‑day Adoption.

• Collaboration & liaison : Act as the primary enablement contact for your cluster, connecting clients with product, engineering, and data strategy teams. Gather and relay client feedback to inform product improvements and roadmap priorities. Coordinate with regional enablement peers to share learnings and ensure consistency across accounts.

• Cross-Studio integration & ownership: Where required, facilitate integration with the Open team on cross-studio deployments, ensuring seamless coordination between Media products and other WPP studios such as Creative, Production, Commerce etc. within client workflows. Uphold governance models for cross-studio global client solutions, eliminating operational gaps and ineSiciencies.

• Represent open enablement in relevant cross-studio workstreams (e.g., pilots, joint initiatives) to drive alignment, accelerate deployment readiness, and ensure consistent, high quality execution across markets.

• Performance tracking & reporting: Monitor adoption metrics, engagement levels, and client satisfaction within your cluster. Identify trends and areas for improvement, and work with the regional enablement lead to adjust strategies accordingly.

• Support for growth & retention : Assist in new business pitches and client retention efforts by showcasing Open capabilities. Develop enablement materials, case studies, and success stories that highlight value delivered to clients.

Skills and Experience

• Experience in client enablement, customer success, or training within a technology or data-driven organization.

• Strong understanding of technology platforms and ability to act as a confident product advocate.

• Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders.

• Ability to work collaboratively across functions and manage multiple client priorities.

• Analytical mindset with the ability to interpret adoption data and translate insights into action.

• Familiarity with media planning and buying workflows is a plus but not required.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary , investing in our employees to inspire transformational creativity. We also Lead Optimistically , firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection in this open and supportive environment.

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

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