Director Customer Advocacy (Remote from France)

Jobgether; À distance; EUR 90 000 - 120 000; Plein temps

Résumé du poste

A technology partner is seeking a Director of Customer Advocacy to lead the customer advocacy initiatives across EMEA, transforming customers into influential voices. This remote position involves developing strategies that align with marketing and sales goals, building partnerships across teams, and managing advocacy programs. The ideal candidate will have extensive experience in customer advocacy within SaaS environments, proven leadership abilities, and strong communication skills. Join a dynamic team with a flexible working model and comprehensive benefits.

Prestations

Flexible paid time off

Equity compensation

Comprehensive health benefits

Growth and development fund

Parental leave support

Home office setup allowance

Inclusive global culture

Qualifications

• Extensive experience in customer advocacy within enterprise technology or SaaS.
• Proven ability to influence cross-functional organizations.
• Leadership experience at director level, managing high-performance teams.
• Strong understanding of customer storytelling's impact on sales.
• Excellent relationship-building skills with senior audiences.
• Ability to work autonomously in a remote environment.

Responsabilités

• Design and scale customer advocacy programs across EMEA.
• Build partnerships with sales, marketing, and customer success teams.
• Establish advocacy KPIs including customer engagement.
• Develop executive-level relationships with key customers.
• Own the advocacy lifecycle from onboarding to engagement.
• Manage strategic advocacy requests and execution.
• Evolve programs based on data-driven feedback and trends.

Connaissances

Customer advocacy development

Stakeholder alignment

Team leadership

Communication skills

Data-driven metrics

Description du poste

Director Customer Advocacy (Remote from France)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Advocacy in France. In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long‑term champions. You will operate at the intersection of marketing, sales, and customer success, ensuring customer stories directly support pipeline growth, brand credibility, and executive engagement. This position offers broad regional impact, combining strategic ownership with hands‑on programme development. You will collaborate with senior internal stakeholders and executive‑level customers in a highly distributed, remote‑first environment. Your work will elevate the voice of the customer across go‑to‑market efforts and commercial priorities. This is a high‑visibility leadership role with measurable business impact.

Accountabilities

• Design, lead, and scale customer advocacy and reference programs across EMEA, aligned with regional pipeline, revenue, and brand objectives
• Build strong partnerships with sales, marketing, customer success, product, and communications teams to embed customer stories into campaigns, deals, and strategic initiatives
• Establish and track clear advocacy KPIs, including pipeline influence, deal acceleration, customer engagement, and brand visibility
• Develop and maintain executive‑level relationships with key customers, identifying advocates for case studies, references, events, and thought leadership
• Own the full advocacy lifecycle, from advocate identification and onboarding to ongoing engagement and value exchange
• Prioritize and manage advocacy requests tied to strategic deals and regional initiatives, ensuring clear processes and timely execution
• Continuously evolve advocacy programmes, formats, and engagement models based on performance data, feedback, and market trends

Requirements

• Extensive experience building and scaling customer advocacy, customer marketing, or reference programmes within enterprise technology or SaaS environments
• Demonstrated ability to influence complex, cross‑functional organisations and align diverse stakeholder priorities
• Proven leadership experience at director level, including managing, mentoring, and developing high‑performing teams
• Strong understanding of how customer storytelling impacts buyer journeys, pipeline progression, and go‑to‑market success
• Excellent communication and relationship‑building skills, with confidence engaging senior and executive‑level audiences
• Ability to work autonomously in a fully remote, asynchronous environment while maintaining alignment across regions
• Experience measuring and reporting the commercial impact of advocacy initiatives through data‑driven metrics

Benefits

• Flexible paid time off and a remote‑first working model
• Equity compensation and employee stock purchase opportunities
• Comprehensive benefits supporting health, wellbeing, and financial security
• Growth and development fund to support continuous learning
• Parental leave and family‑focused support programmes
• Home office setup and remote work allowances
• Access to employee resource groups and an inclusive global culture