Directeurice des Ventes

Concentrix; Paris; On-site; EUR 70,000 - 110,000; Full time

Job summary

Concentrix is seeking an experienced account management professional to lead strategic client relationships and growth initiatives. You will partner with CIOs, CTOs, CMOs and CXOs to align Concentrix services with client business objectives and drive profitable outcomes.

The role focuses on developing and executing strategic account plans, managing governance, and delivering high-quality service across internal teams to maximize client value.

Qualifications

• Experience in managing strategic accounts.
• Proven ability to drive growth through cross-selling and up-selling.
• Strong communication and presentation skills with senior stakeholders.

Responsibilities

• Build and maintain long-term relationships with assigned clients across the CIO, CMO, CTO and CXO personas.
• Develop sustainable, profitable account plans addressing whitespace and growth opportunities.
• Align Concentrix Technology solutions with client strategy and business needs.

Skills

Account management

Client relationships

C-level engagement

Strategic planning

Cross-functional collaboration

Risk management

Job description

Sector Knowledge and Expertise:- Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.- Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.- Leverages expertise and communication skills to speak at forums both internally and externally.Account Management and Business Growth:- Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.- Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).- Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy.- Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.- Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.- Proactive Risk Management: mitigating financial, competitive, and technological threats.- Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required.- Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.- Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.- Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.Collaboration and Coordination:- Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.- Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.- Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.Reporting and Analytics:- Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.- Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.- Prepares and delivers regular reports and updates to clients on account performance and metrics.Professional Development:- Stays updated on industry trends, emerging technologies, and best practices in account management.- Participates in training and development programs to enhance skills and knowledge.- Actively seeks opportunities for professional growth and career advancement within the organization.