Digital Workplace Performance Manager (f/m)

Airbus; Marseille; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading aerospace company in France seeks a Digital Workplace Performance Manager to oversee user satisfaction and manage digital workplace performance. This position involves liaising with various divisions and ensuring strategic KPIs align with the company's goals. Ideal candidates should have strong data analysis skills, experience in a large enterprise environment, and the ability to communicate effectively in English. The role offers competitive benefits and fosters a collaborative work environment.

Prestations

Attractive salary

Employee savings plan

Complementary health insurance

Access to e-learning courses

Flexible working arrangements

Extra days-off for special occasions

Qualifications

• Experience working in a large enterprise environment.
• Strong ability to analyze data and improve performance.
• Ability to manage relationships with partners and subcontractors.
• English language negotiation level.

Responsabilités

• Manage user satisfaction of all Digital Workplace Products.
• Monitor strategic KPIs for Digital Workplace.
• Liaise with various divisions to harmonize strategy.
• Propose continuous improvement based on data analysis.

Connaissances

Data Analyst knowledge

Knowledge of ServiceNow

Leadership and pedagogical skills

Good Knowledge of incident and change management based on ITIL principles

Ability to solve complex issues

Active listener

Openness and self-awareness

Mindset to deliver quality and simplicity

Description du poste

Job Description

Airbus Helicopters is looking for a Digital Workplace Performance Manager (f/m) to join our IT department based in Marignane, France.

Digital Workplace makes a significant and positive impact on the way Airbus employees work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus Helicopters. This is achieved through the deployment and support of new tools and technologies enabling better cross country collaboration with new digital tools and a new restricted environment.

The Digital Workplace team is ensuring that all our employees have the right solutions to work from anywhere at any time and connecting together employees from any division.

Your working environment

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Accountabilities

Airbus Helicopters is looking for a Performance Manager who will closely support the Head of Digital Workplace in all strategic topics.

He/She is responsible for the user satisfaction of Digital Workplace products and will manage the global performance of Digital Workplace including operational, financial and contractual performance supporting the various services and products delivered by the team.

Responsibilities

• Managing the User Satisfaction of all Digital Workplace Products.
• Animating discussions and improvement initiative definition with a panel of end users.
• Monitor Digital Workplace strategic KPIs.
• Liaise with Airbus Commercial, Defense & Space to harmonize and standardize Digital Workplace Strategy and vision.
• Manage major contracts with the Airbus Group representative, Procurement team and manage delivery quality of our suppliers.
• Manage Digital Workplace Operative Plan and Project Budgets.
• Propose continuous improvement on performance based on data and events analysis.
• Support Product Managers to monitor their performance.

Your expertise

• Worked in a large enterprise environment.
• Data Analyst knowledge is key.
• You will manage partners & subcontractors.
• Knowledge of ServiceNow is a main advantage.
• Leadership and pedagogical skills are welcomed.
• Good Knowledge of incident and change management based on ITIL principles
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• You are active-listener with the team and with your supplier,
• Open-mindedness, self-awareness, transparency, and welcome feedback will be highly appreciated skills.
• Ability to work collectively, respecting Airbus values and seeking empowerment are keys
• Mindset to deliver quality whilst seeking for simplicity will be as well appreciated.

Language

• English language negotiation level is required.

This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

Watch our video to get an overview of the Marignane site: https://www.youtube.com/watch?v=ndrf44kIVUI

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters SAS

Employment Type

Permanent

Classe Emploi (France): Classe G14

Experience Level

Professional

Job Family

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.