Deskside Technician

Stefanini; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A prominent IT support service provider is looking for a proactive IT Support Technician in Paris. Responsibilities include troubleshooting software and hardware issues, supporting end users, and managing IT projects. The ideal candidate will have 3-5 years of experience in technical environments and a strong enthusiasm for technology. This role requires flexibility, excellent customer service skills, and fluency in English and French. Join us to play a key role in delivering premium IT support services.

Qualifications

• 3-5 years of experience in a technical ICT environment.
• General End User technology knowledge.
• Strong knowledge of English and French.

Responsabilités

• Provide advanced software troubleshooting and support.
• Troubleshoot mobile device and remote access issues.
• Carry out new joiner onboarding when required.

Connaissances

Customer service skills

Problem-solving

Flexibility

Technical writing skills

Attention to details

Formation

Bachelor's degree in Information Technology or Computer Science

Outils

ServiceNow

Active Directory

SCCM

End User Workspace platforms

Description du poste

Job Description: Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Basic network troubleshooting;
• Isolating or resolving printer and multi-function device issues;
• Providing onsite, advanced software troubleshooting and support;
• Providing advanced software troubleshooting and support remotely using support tools and processes ;
• Troubleshooting mobile device issues ;
• Troubleshooting remote access issues ;
• Ticket follow-up (incident and request creation, update and closure) ;
• Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group for resolution;
• Cascading Deploying PCs/Macs to end users;
• Carry out new joiner onboarding when required;
• Configuring and deploying telephones;
• Configuring PCs/Macs post-image;
• Deploying IT equipment;
• Imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier.);
• Migrating End User data
• Directly engage in general IT support as required;
• Face to Face and remote desktop and basic POS support;
• HO & Back Office team support
• Setup and configuration of new routers, switches and firewalls;
• Hardware support (Workstation, laptop, printer repair and replacement);
• Site hardware audits;
• Managing traffic counters.

Job Requirements

• 3-5 years of experience (minimum) in a technical ICT environment;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (ServiceNow preferred);
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
• Soft skills: Planning and organizing; Attention to details; Problem-solving; Analysis; Flexibility;
• Customer sensitivity: Technical writing skills;
• Bachelor's degree and/or equivalent experience in Information Technology or Computer Science ;
• Proven ability to deliver multi-site infrastructure related projects ;
• The ability to manage multiple projects / activities at a time, and to prioritize appropriately;
• Flexibility to work outside working hours as necessary ;
• The ability to travel 20% of the time within Europe;
• Strong knowledge of English and French.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!