Data Center Field Technician

ExcelGens, Inc.; Paris; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

ExcelGens, Inc. is hiring a Datacenter Technician in Paris to support hardware, IT systems, and cabling across company and customer data centers.

The role focuses on installing servers, diagnosing hardware issues, and maintaining documentation while meeting SLAs. English communication is required and familiarity with Linux/Windows environments is expected.

Qualifications

• Minimum 2+ years of experience in server hardware and datacenter components.
• Familiar with diagnostic tools, firmware updates, or imaging processes.
• Ability to communicate in English.
• Experience with Linux/Windows environments; scripting a plus.
• Knowledge of virtual machines and data center tools.
• Certifications like CompTIA A+ or Server+ preferred.
• Lift up to 50 lbs, climb ladders, and follow safety procedures.

Responsabilités

• Install, stage, and power up/down servers, racks, hard drives, and switches.
• Perform basic hardware diagnostics and troubleshooting.
• Handle tickets per SLAs and KPIs; escalate when needed.
• Follow safety protocols and daily SOPs; keep logs and docs.
• Maintain clean data center environment; document SOPs and KBs.
• Collaborate with technicians and internal teams for smooth operations.

Connaissances

Server hardware

Diagnostics tools

SLA/KPI handling

English comms

Linux/Windows

VMs

Outils

PXE boot

Firmware updates

Imaging tools

Description du poste

NOTE: WE ARE NOT SPONSORING VISA AT THIS MOMENT, APPLICANT SHOULD HAVE A VALID WORK PERMIT OR EU CITIZEN.

We are hiring a Datacenter Technician to support hardware, IT systems, and cabling operations across company and customer data centers. The ideal candidate is detail-oriented, technically curious, and eager to grow in data center infrastructure and operations.

Key Responsibilities

• Install, stage, and power up/down servers, racks, hard drives, and switches.
• Perform basic hardware diagnostics and troubleshooting to identify issues quickly.
• Handle tickets in line with SLAs/KPIs and escalate incidents when necessary.
• Follow safety protocols, daily briefings, and operational checklists.
• Maintain a clean, organized data center environment and ensure proper documentation (SOPs, KB articles, logs).
• Collaborate with technicians and internal teams to support smooth operations.

What We’re Looking For

• Minimum 2+ years of Experience in server hardware, system components, and failure types within a Datacenter Environment.
• Familiarity with diagnostic tools, firmware updates, or imaging processes.
• Should be able to communicate in English.
• Experience with Linux/Windows environments; scripting skills are a plus.
• Knowledge of virtual machines, PXE, or data center tools is an advantage.
• Certifications like CompTIA A+, Server+, or equivalent training preferred.
• Ability to lift up to 50 lbs, climb ladders, stand/walk for long periods, and follow safety procedures.
• Strong teamwork attitude with the ability to work independently when required.