D2C Operations Specialist (CDD)

Salomon; Auvergne-Rhône-Alpes; Sur place; EUR 52 000 - 65 000; Plein temps

Résumé du poste

Salomon seeks a D2C Operations Manager to keep the e-commerce and retail flow across the EMEA region running smoothly. The role bridges Brand teams with IT, Supply Chain, transport and finance to resolve issues and build reliable guidelines.

You will identify blockers, coordinate with departments, and implement process improvements while delivering Training and clear action points to partners. A strong customer focus and data-driven mindset are essential.

Qualifications

• Bachelor's degree (Bac+3) in Business Administration, IT or a related field.
• 3 years of experience in e-commerce, customer service or e-commerce back-office management.
• Advanced proficiency in Excel and the Microsoft Office suite.
• Experience working with back-office tools.
• Fluent English.

Responsabilités

• Monitor and evaluate D2C business operations across e-commerce and retail for the EMEA perimeter.
• Analyze operational issues as they arise, trigger corrective actions and follow up with the relevant departments until resolution.
• Anticipate potential blockers and communicate proactively to prevent disruption.
• Build and develop communication and working relationships with external customer operations specialists (level 2).
• Deliver training on systems and processes to external partners.
• Create and provide clear guidelines and action points, and take ownership of this relationship.
• Track and analyze departmental indicators and operational activity.
• Collect and analyze data to feed your own key performance indicators.
• Interact regularly with customer service, payment providers, transporters, digital platforms, IT and distribution centers to keep information flowing.
• Contribute to projects and change requests affecting operations, including running tests to validate new processes or systems.

Connaissances

Fluent English

Excel

Customer service mindset

Formation

Bachelor's degree (Bac+3) in Business Administration, IT or related field

Outils

Microsoft Office

Back-office tools

Description du poste

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.

“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products.Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all.

Salomon is headquartered in Annecy, France, with a U.S. headquarters in Ogden, UT.

Amer Sports est une entreprise d'articles de sport dont les marques sont reconnues à l'international, notamment Salomon, Arc'teryx, Peak Performance, Atomic et Wilson.

« The Mountain Sport Company », Salomon est née en 1947, au cœur des Alpes françaises, berceau de l'alpinisme moderne. L'engagement de Salomon envers un design innovant et sa passion pour les sports de montagne ont donné naissance à une vaste gamme de concepts révolutionnaires en matière de fixations, chaussures, skis et vêtements, aussi bien pour le ski alpin que le ski nordique, et ont apporté des solutions innovantes en matière de chaussures, vêtements et équipements pour le snowboard, la course d'aventure, l'alpinisme, la randonnée, le trail running et bien d'autres sports.

Grâce à un design axé sur la performance, Salomon apporte innovation et progression aux sports de montagne, transformant de nouvelles idées en actions concrètes et repoussant les limites du possible. L'héritage, la culture et l'engagement de Salomon reposent sur un principe simple : les meilleurs athlètes de montagne au monde créent les meilleurs produits de montagne au monde.

Salomon s'engage de manière responsable envers l'outdoor à travers son programme de développement durable. La diversité est l'une des cinq valeurs de Salomon, c'est pourquoi nous nous engageons à créer un environnement inclusif pour toutes et tous.

Le siège social de Salomon est basé à Annecy, en France.

D2C is at the heart of how Salomon connects directly with its consumers, across e-commerce and retail, throughout the EMEA region. This role exists to keep that operational flow running smoothly, standing at the crossroads of the Brand's e-commerce and retail teams, IT, Supply Chain, transport and finance. You will be the person who spots where the process breaks, brings the right departments together, and turns problems into fixes, all while building the guidelines and relationships that make the wider D2C service ecosystem more reliable over time.

Your Main Missions

Operational Flow Management

• Monitor and evaluate D2C business operations across e-commerce and retail for the EMEA perimeter
• Analyze operational issues as they arise, trigger corrective actions and follow up with the relevant departments until resolution
• Anticipate potential blockers and communicate proactively to prevent disruption

External Service Relations & Guidelines

• Build and develop communication and working relationships with external customer operations specialists (level 2)
• Deliver training on systems and processes to external partners
• Create and provide clear guidelines and action points, and take ownership of this relationship

Performance Monitoring & Reporting

• Track and analyze departmental indicators and operational activity
• Collect and analyze data to feed your own key performance indicators

Cross-functional Collaboration & Projects

• Interact regularly with customer service, payment providers, transporters, digital platforms, IT and distribution centers to keep information flowing
• Contribute to projects and change requests affecting operations, including running tests to validate new processes or systems

What you'll need

• Bachelor's degree (Bac+3) in Business Administration, IT or a related field
• 3 years of experience in e-commerce, customer service or e-commerce back-office management
• Strong customer service mindset, with the ability to understand and address internal and external client needs
• Advanced proficiency in Excel and the Microsoft Office suite
• Experience working with back-office tools
• Fluent English

Ce dont vous aurez besoin

• Bac+3 en administration des affaires, informatique ou domaine connexe
• 3 ans d'expérience en e-commerce, service client ou gestion du back-office e-commerce
• Sens du service client affirmé, avec la capacité à comprendre et répondre aux besoins des clients internes et externes
• Maîtrise avancée d'Excel et de la suite Microsoft Office
• Expérience avec des outils de back-office
• Anglais courant

• Contract: Fixed-term contract (CDD) 6 months
• Start date: ASAP
• Location: Annecy, France

• Contrat : Contrat à durée déterminée (CDD) 6 mois
• Date de débute: ASAP
• Lieu : Annecy, France