Customer Training Manager with fitness experience (m/f/d) - North or East of France

EGYM GmbH; France; Hybride; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading fitness technology company in Auvergne-Rhône-Alpes seeks a Customer Training Manager to enhance customer engagement with EGYM products. You will provide expert guidance, deliver training sessions, and collaborate with sales teams to optimize customer experiences. The ideal candidate has a degree in sport science or physiotherapy, 3 years in the fitness industry, and is fluent in French. Benefits include a competitive salary, commission, and a hybrid work policy.

Prestations

Free Wellpass membership

Attractive compensation package with company car

Health insurance package

25 days of vacation

Flexible working hours

Qualifications

• Minimum three years experience in the fitness industry with customer interaction.
• Willingness to travel at least 4 days per week.
• Strong ambition to represent innovative fitness products.

Responsabilités

• Lead customers through their EGYM journey with expert guidance.
• Collaborate with sales manager to optimize products on-site.
• Analyze product usage for actionable insights.
• Assess training needs and deliver comprehensive training sessions.

Connaissances

Customer engagement

Training delivery

Process optimization

Fluent French

Good command of English

Formation

Degree in sport/exercise science or physiotherapy

Description du poste

Your daily workout

Are you passionate about directly engaging with customers and supporting them with EGYM products? Do you thrive in a fast-paced, international environment where customer satisfaction is paramount? Then join us as a Customer Training Manager (m/f/d) in either North or East France and play a pivotal role alongside a colleague in ensuring our customers maximize their use of EGYM solutions. Take your chance and apply now!

• Main Point of Contact: You lead customers through their EGYM journey, providing expert guidance on both hardware and software solutions
• Collaboration: You work closely with the regional sales manager to integrate and optimize products and concepts at customer sites
• Process Optimization: You analyze product usage in studios to derive actionable insights for optimizing client workflows
• Training and Consultation: You assess customer training needs and manage the consultative sales process, delivering comprehensive training sessions across the EGYM Ecosystem

Your fitness level

• Qualification: You have a degree or training in sport/exercise science, and/or specialized knowledge in physiotherapy
• Industry Experience: You have at least three years of experience in the fitness industry with a strong customer interaction background
• Ambition: You are ready to advance your career by representing innovative products that revolutionize the fitness industry
• Mobility: You are willing to travel at least 4 days per week
• Language skills: You are fluent in French and have a good command of English

Your training goal for your first 6 months

• Knowledge: You will acquire specialized knowledge independently and through team support to effectively manage your regional customer base
• Training Sessions: You will regularly attend training sessions with your colleagues, thereby getting to know the daily operations of a Customer Success Manager (m/f/d) at EGYM and successfully learning the different procedures for yourself
• Customer Management: You will participate in training sessions to understand the day-to-day responsibilities of a Customer Success Manager (m/f/d) at EGYM.
• Organization: You will master organization tools to efficiently manage your schedule and support customers effectively

The equipment we provide

• Culture: Join our successful team of innovation leaders in the fitness and health industry
• Fit & Healthy: Get a free Wellpass (formerly Gymlib) membership and get access to hundreds of sports and wellness activities at more than thousands of partners
• Compensation Package: Enjoy an attractive package including fixed salary plus commission, company car, laptop, mobile phone, and home office
• Growth Company: Be part of a fast-growing, and solid-financed German technology company aiming to lead the digital transformation within its industry
• Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
• Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
• Health insurance: Benefit from our offered health insurance package, covering.g., core or dental cover
• Work Life Balance: Enjoy 25 days of vacation per year, flexible working hours, and a hybrid working policy

Contact Information

Apply now with your documents (CV in English, earliest possible start date and salary expectations) and specify the job ID #1678. As we are an international recruiting team, please send us your CV in English.

Contact: Jana Fakesch

For more information: https://career.egym.com/