Customer Technology Advisor - Digital Workplace Services (DWS) - Consultant avant-vente H/F

Kyndryl Inc.; Courbevoie; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Be Well program

Hybrid-friendly culture

Résumé du poste

Kyndryl Inc. is seeking a Customer Technology Advisor to be at the forefront of Digital Workplace Services, delivering end‑to‑end technology solutions, engaging customers with demos and proofs of concepts, and coordinating across Consulting, Advisory, and Architecture for profitable deals.

The role blends strong technical mastery with business acumen and stakeholder collaboration. You will support cross‑practice opportunities, align with alliance partners, and contribute to customer success and

Qualifications

• Deep domain knowledge of Digital Workplace Services empowered by AI and Digital Experience Management.
• Experience translating technical knowledge into customer insights and solutions in employee experience and digital transformation.
• Pre‑sales and consulting experience with complex multi‑industry deals.

Responsabilités

• Coordinate pre‑sales activities, ensuring quality and compliance per best practices.
• Develop and deliver demonstrations, proofs of concept, and prototypes for customers.
• Build collaborative relationships with alliance partners to co‑create joint solutions.
• Shine as a trusted advisor with strong technical and business acumen across Sales, Pre‑Sales & Delivery.

Connaissances

Digital Workplace

AI-driven insights

Customer-facing

Presentation skills

Pre-sales collaboration

Formation

Bachelor’s or Master’s degree in relevant field

Outils

Microsoft 365

Intune

SCCM

ServiceNow

COPILOT

Description du poste

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting‑edge Go‑To‑Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show‑and‑tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre‑Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice‑specific domain, you will bring together the breadth of Kyndryl’s expertise to develop profitable deals that drive our success. Your dedication to continuous improvement and your passion for our practice Digital Workplace Services (DWS) will shine through as you showcase your end‑to‑end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value‑driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl’s capabilities, perfectly matching the unique needs of each customer.

As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross‑practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. In addition to your technical expertise, you will also take the lead in coordinating the entire pre‑sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co‑created. Join our team of forward‑thinking, tech‑savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Deep domain knowledge of Services offerings and technical solutions in Digital Workplace Services empowered by AI (Digital Experience Management, Modern Devices and Endpoint Management, Employee Digital Support services, Modern Work Collaboration services…) Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions elevating Employee Experience at every stage of end‑user journey, and driving Digital Transformation Prior selling experience in significant deals Consult, Build and Managed Services Externally recognized as an expert in Digital Workplace technology solutioning areas, including technical certifications, supporting subdomain focus areas such as Microsoft Solutions office 365, COPILOT, Intune, SCCM, ServiceNow or workplace Employee Experience innovation Technologies

Preferred Skills and Experience

Bachelor’s degree or Master’s degree 5+ years of relevant experience selling technical services for multi‑industry customers.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

Join us, and together, we can advance the vital systems that power human progress.