Customer Support Specialist

Cross Border Talents; Strasbourg; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A customer service provider is seeking motivated individuals to join their team in Lisbon, Portugal. The role requires strong communication skills in French and English, as well as the ability to assist customers via various channels. Enjoy competitive benefits including a relocation package, health insurance, and a welcoming bonus. This position offers a unique opportunity to develop professionally while living in beautiful Southern Europe.

Prestations

Welcome Bonus: 3000

Relocation Package

Meal Allowance: 7.23 per working day

Transport Allowance: 20 per month

Health Insurance from day 1

Qualifications

• Fluent in French (C2 level) and conversational in English (B2 level).
• Experience in customer service is a plus.

Responsabilités

• Assist customers via phone, email, and chat in French.
• Handle inquiries with professionalism and empathy.
• Resolve issues and guide users with provided solutions.
• Work with internal teams to ensure a smooth customer experience.

Connaissances

Strong communication skills

Problem-solving skills

Empathy

Description du poste

Are you ready for your next career step under the Portuguese sun? Were hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in French
• Handle inquiries with professionalism and empathy
• Resolve issues and guide users with provided solutions
• Work with internal teams to ensure a smooth customer experience

Language Requirements

• French: C2
• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)
• 08:00 AM 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day per week

What We Offer

• Welcome Bonus: 3000
• Relocation Package (for candidates moving from outside Portugal):
  • Flight reimbursement up to 400 after 6 months of employment (economy class)
  • Room in a shared apartment (maximum 12 months), rent 280/month, all bills included directly deducted from salary
• Meal Allowance: 7.23 per working day
• Transport Allowance: 20 per month
• Health Insurance: Available from day 1 (with a monthly contribution); becomes free after 6 months of contract

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!