Customer Support for Social Media French Speaker

AVEC Human Resources Services; Strasbourg; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading human resources service provider is seeking a French-speaking Customer Support Specialist to assist business clients on one of the world's premier social media platforms. Responsibilities include providing customer support via various channels, troubleshooting issues, and improving user performance. Candidates should be fluent in French and have a good command of English, along with EU citizenship or a valid work permit. The company offers a full relocation package, initial training, private health insurance, and cultural activities.

Prestations

Full relocation package

Shared company apartment

Paid initial training

Private health insurance

Annual return flight

Free Portuguese classes

Sports activities

Qualifications

• C2 proficiency in spoken and written French is mandatory.
• B2 proficiency in English is required.
• Must have EU citizenship or a valid EU/Portugal work permit.

Responsabilités

• Assist business clients via chat, email, and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues and advertising delivery errors.
• Proactively communicate with clients and offer solutions.
• Share customer insights to improve platform tools.
• Handle tasks efficiently in a fast-paced environment.

Connaissances

Fluent in French (C2)

Proficient in English (B2)

Description du poste

Overview

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Responsibilities

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues, bugs and advertising delivery errors.
• Proactively communicate with clients and offer performance-improving solutions.
• Share customer insights with internal teams to improve platform tools.
• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).
• English B2.
• EU citizenship or valid EU / Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).
• Shared company apartment for international candidates.
• Paid initial training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese classes.
• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: [e-mail]