Customer Support for Social Media French Speaker

AVEC Human Resources Services; Montpellier; Sur place; EUR 28 000 - 35 000; Plein temps

Résumé du poste

A leading human resources provider in Montpellier is seeking a Customer Support specialist for a prominent social media platform. The ideal candidate is fluent in French (C2) and has a good command of English (B2). Responsibilities include assisting business clients via various communication channels, troubleshooting technical issues, and providing insightful solutions. Benefits include a full relocation package and private health insurance from day one.

Prestations

Full relocation package

Shared company apartment

Paid initial training

Private health insurance

Annual return flight to home country

Free Portuguese classes

Sports activities

Qualifications

• Fluent in French (C2 level) with excellent oral and written communication skills.
• Good command of English (B2 level).
• Possess EU citizenship or a valid EU/Portugal work permit.

Responsabilités

• Assist business clients via chat, email, and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues and advertising delivery errors.
• Communicate proactively with clients and offer solutions.
• Share customer insights with internal teams.

Connaissances

French C2

English B2

Description du poste

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Your Responsibilities

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues, bugs and advertising delivery errors.
• Proactively communicate with clients and offer performance-improving solutions.
• Share customer insights with internal teams to improve platform tools.
• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).
• English B2.
• EU citizenship or valid EU/Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).
• Shared company apartment for international candidates.
• Paid initial training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese classes.
• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: [e-mail]