Customer Support for Social Media French Speaker

AVEC Human Resources Services; Lille; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading human resources firm is seeking a Customer Support Representative for a social media platform in Lisbon, Portugal. The role involves assisting business clients through various communication channels and troubleshooting issues. Candidates must be fluent in French and have a good command of English. The position includes a full relocation package, health insurance, and paid training to ensure a smooth transition to the new environment.

Prestations

Full relocation package

Private health insurance

Paid initial training

Annual return flight to home country

Free Portuguese classes

Qualifications

• Must be fluent in French and have a good command of English.
• EU citizenship or a valid EU/Portugal work permit is required.

Responsabilités

• Assist business clients via chat, email, and phone.
• Support and grow the self-serve online advertising user base.
• Troubleshoot technical issues and advertising delivery errors.

Connaissances

French C2 (spoken & written)

English B2

Description du poste

Overview

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Responsibilities

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues, bugs and advertising delivery errors.
• Proactively communicate with clients and offer performance-improving solutions.
• Share customer insights with internal teams to improve platform tools.
• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).
• English B2.
• EU citizenship or valid EU / Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).
• Shared company apartment for international candidates.
• Paid initial training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese classes.
• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: [e-mail]