Customer Support Engineer – F/M

Exail; Saint-Germain-en-Laye; Hybride; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading technology firm based in Saint-Germain-en-Laye is seeking a Customer Support Engineer to represent the company internationally. Responsibilities include providing remote and on-site support for high-technology products, working closely with various teams for customer satisfaction. Candidates should have a Bachelor's degree in engineering and over 5 years of experience, ideally related to inertial navigation. Fluent English is required for this role, which involves 30% travel across EMEA and occasionally to Asia or America.

Qualifications

• 5+ years of experience in working with high technology products.
• Experience with inertial navigation or navigation systems is ideal.
• Fluent in English, both verbal and written.

Responsabilités

• Represent Exail to customers both internally and externally.
• Provide remote support to customers and document requests.
• Perform on-site support including installation and training.
• Interact with Exail teams to resolve support cases.
• Engage in continuous training and improve support tools.

Connaissances

Service-oriented attitude

Analytical skills

Problem-solving skills

Strong communication

Teamwork

Formation

Bachelors degree in engineering (electronic, robotics, mechanical, marine science)

Description du poste

#JoinOurCrew

Mission At the core of the company groups, team up with 40+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Work side by side with our customers both on‑site and remote to assist every step of an Exail product integration and operation. This unique position ensures hands‑on experience with the full range of Exail products and our customer applications and vehicles integrations across markets. Proudly provide 24/7 support to our customer. Assist them to meet their day‑to‑day objectives. Contribute with prompt, accurate and reliable answers to their questions. Based in our Saint‑Germe‑en‑Laye office, the headquarter, at the heart of our inertial navigation office, apply and become a Customer Support Engineer.

Context :

Exciting fields of application : Defense (Naval, Subsea, Land), Offshore , Oil & Gas

Based in Saint-Germain-En-Laye with international missions.

Main destinations :

and Middle East (EMEA) and occasionally in Asia or America .

• Travel : 30% of the time, up to days / year.

Reporting :

Support Operations Manager EMEA.

Your duties and responsibilities :

• Represent Exail to customers both internally and externally.
• Remote support to customer: Follow‑up and respond to all hot‑line, hot‑mail, and customer requests. Document, analyze, report, resolve and record customer claims on the database.
• On‑site support to customer: Pre‑survey, installation, commissioning, training, demo, technical assistance. In‑situ maintenance & service operations. Prepare, execute, feedback, debrief, report, and follow up. Within EMEA geographical zone and occasionally outside.
• Internal support: Interact with all Exail teams to move forward your support cases. Assist sales team and project teams on pre‑sale and after sales activities. Link with the maintenance team for maintenance follow up. Link with product teams for continuous knowledge and experience improvement.
• Team work: Go through continuous internal as well as self‑directed training on all related products. Own and continuously improve back‑office support procedures and tools. Share and get knowledge, develop skills, with the team.

Profile

Your expertise :

Bachelors degree in engineering (electronic, robotics, mechanical, marine science)

5+ year experience, working with high technology products. Ideally relevant experience working with inertial navigation, navigation systems, or the ability to grow experience on those technologies.

Service‑oriented attitude and results‑oriented culture to provide customer satisfaction. Strong analytical and problem‑solving skills. Resourceful. Self‑motivated, technically curious, ability to think and work independently.

Exceptional communication : verbal and written. Multi‑cultural awareness and experience. Fluent English required.