Customer Success Specialist (French Speaker)

Noovy; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A hospitality tech company is seeking a Customer Success Specialist focusing on the French market. Responsibilities include onboarding clients, providing support, and account management for hoteliers. The ideal candidate has at least 1 year of hotel operations experience, is a natural communicator, and is fluent in French and English. This remote role offers a competitive salary of €2000 per month and 20 vacation days per year, promoting work-life balance and professional growth.

Prestations

Competitive Salary

20 vacation days per year

Professional development support

Diverse multilingual team

Qualifications

• At least 1 year of experience in hotel operations (e.g., front desk, reservations).
• Solid understanding of systems like PMS, booking channel management, and hotel revenue management.
• Fluent in French and English.

Responsabilités

• Guide new clients through a seamless 4‑week onboarding process.
• Act as the first point of contact for hoteliers, handling questions and resolving issues.
• Act as a trusted advisor to partners, ensuring necessary tools and support.
• Assist with on-site client visits and design/delivery of training sessions.

Connaissances

Natural communicator

Empathy

Problem-solving skills

Description du poste

Fulltime Freelance Contract Opportunity

Want to change your career from Frontdesk/Reservation to Customer Success Specialist (French Market) at Noovy?

Are you passionate about hospitality and love helping people succeed? Noovy is looking for a Customer Success Specialist to join our team, focusing on our clients in the French market. You’ll be the go‑to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy.

What you’ll do:

• Onboarding: Guide new clients through a seamless 4‑week onboarding process, ensuring they are fully set up and confident with our system.
• Support: Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone.
• Account Management: Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed.
• Additional Responsibilities: There will be opportunities for on‑site client visits and assisting with the design and delivery of training sessions.

Who you are:

Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management.

Skills: You are a natural communicator with strong empathy, patience, and problem‑solving skills. You have a genuine passion for the hospitality industry.

Languages: You are fluent in French and English.

Location: Remote

You are also willing to travel for on‑site client onboarding in France.

What we offer:

• Competitive Salary of 2000 bruto per month
• Work-Life Balance: 20 vacation days per year.
• Growth: We support your professional development and provide the best tools for both office and remote work.
• Team: You’ll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.