Customer Success Specialist

TRX; Bordeaux; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading solutions provider in Bordeaux is seeking a Customer Success Manager to be the main contact for customers using their solutions, especially in the nuclear sector. The role demands a strong focus on customer satisfaction, relationship building, and proactive communication with internal teams. Ideal candidates should have a Bachelor's degree and over 3 years of relevant experience in Customer Success or Account Management. Familiarity with CRM tools is essential, and the ability to work independently is a must.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Experience in enterprise or regulated industries is a plus.
• Comfortable working independently and collaborating with cross-functional teams.

Responsabilités

• Act as the main point of contact for customers.
• Support onboarding and training for customers.
• Monitor customer usage and satisfaction.
• Build and maintain relationships in the nuclear sector.
• Work closely with internal teams to communicate customer feedback.

Connaissances

Customer Success

Account Management

CRM tools familiarity

Strong communication

Problem-solving mindset

Formation

Bachelor’s degree in Business, Communications, Engineering, Technology or related field

Outils

Salesforce

HubSpot

Gainsight

Description du poste

Key Responsibilities

• Act as the main point of contact for customers after they begin using the company’s products or services.
• Support onboarding and training to help customers get started quickly and confidently.
• Monitor customer usage, satisfaction, and overall account health to identify potential issues early.
• Build and maintain strong relationships with customers in the nuclear sector.
• Work closely with internal teams (Sales, Product, Engineering, Support) to communicate customer feedback and needs.
• Conduct regular check‑ins and reviews to ensure customers are meeting their goals.
• Identify opportunities for customers to gain additional value from the company’s solutions.
• Respond to customer inquiries and help coordinate timely resolutions with the right internal teams.
• Contribute to improving overall customer success processes and best practices.

Qualifications

• Bachelor’s degree in Business, Communications, Engineering, Technology, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Client Services (experience with enterprise or regulated industries is a plus).
• Familiarity with CRM tools (Salesforce, HubSpot, Gainsight, etc.).
• Strong communication and relationship‑building skills.
• Problem‑solving mindset with a proactive, customer‑focused approach.
• Comfortable working independently and collaborating with cross‑functional teams.
• Experience in the nuclear or energy sector is beneficial but not required.

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