Customer Success & Sales Intern

vialytics; Paris; Hybride; EUR 10 000 - 15 000; Plein temps

Résumé du poste

A growing scale-up in road management technology is seeking a Sales & Customer Success Intern in Paris. This role involves client onboarding, addressing user inquiries, and supporting sales efforts. Ideal candidates are fluent in French and have a passion for technology. The internship offers competitive compensation and flexible working options in a dynamic, multicultural environment.

Prestations

€10 meal vouchers

50% public transport reimbursement

Top-tier equipment

Qualifications

• First experience in customer success is preferred.
• Must hold a category B driving license.
• Available for a 6-month internship.

Responsabilités

• Support the Customer Success team with client onboarding.
• Help resolve user questions and escalate issues.
• Assist the sales team with meetings and presentations.
• Organize trade shows and field campaigns.

Connaissances

Fluent in French (C2)

Confident in English (B2+)

Public sector knowledge

Proactive problem solver

Organized under pressure

Description du poste

Who We Are

Vialytics is revolutionizing how cities manage road infrastructure. Our intelligent road management system, combining AI-powered software with a simple smartphone, helps municipalities plan and maintain their roads efficiently.

Since 2021, we’ve rapidly scaled across Europe and the U.S., empowering over 600 municipalities in 7 countries. Backed by a $10M Series A, we’re growing fast—and France is our new big frontier.

Vialytics is a fast-growing scale-up transforming road maintenance with AI-powered solutions. Our smartphone-based system helps cities detect road damage and make smarter infrastructure decisions. With 170+ partner municipalities and rapid growth in France, we're looking for a Sales & Customer Success Intern to support our growth journey.

Your Key Responsibilities

• Support the CS team with client onboarding, follow-up, and support.
• Help resolve user questions and escalate issues to the product team in Germany.
• Assist the sales team with prospecting, meetings, and presentations.
• Contribute to internal projects, process improvements, and quarterly OKRs.
• Support sales & marketing in organizing trade shows, events, and field campaigns.

We would be the perfect match if you

• Embrace our values: open-minded, appreciative, and up for it
• Are passionate about Technology. At ease with Apple products
• Have a first experience in customer success (public sector knowledge is a plus)
• Communicate fluently in French (C2) and confidently in English (B2+) — German is a plus
• Are proactive, organized under pressure, and a problem solver, autonomous
• Thrive in a multicultural, fast-paced team environment
• Hold a category B driving license and are available for a 6-month internship (full or part-time)

Your Hiring Journey

1. Kickoff Chat: Friendly virtual chat with Kim (People & Operations Manager), to explore practical aspects and get a feel for our culture and the opportunity.
2. Showcase Your Skills (45 mins): Meet Hervé, our France Sales Director, and Thibaud, Senior Customer Success Manager, for a session where you will present a practical case to demonstrate your Customer Success skills.
3. Leadership Chat (15 mins): Meet the VP Sales and Customer Success, conducted in English or German
4. Team Meet: A chance to meet the team either virtually or in person, based on availability.

What We Offer

• Competitive compensation: €10,000–€15,000 / year
• Top-tier equipment & tools: MacBook, iPhone, AirPods, plus access to Google Workspace, Notion, Slack, Salesforce, Aircall, and Microsoft 365
• A dynamic and multicultural scale-up environment: 10+ nationalities, flat hierarchy, and real impact from day one
• Flexible working options: Hybrid or remote from Paris / Île-de-France, with occasional travel for meetings, events, and training
• Perks & benefits: Meal vouchers via Swile (€10 / day, 50% covered), 50% public transport reimbursement
• Personal growth: Hands-on experience in the B2G sales world (public sector, tenders, municipalities) and personal coaching in business development

Please hand in your CV in English language!

Thank you very much.

Vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.