Customer Success Performance Project Management Intern

CXG; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global consulting firm in Paris is seeking a Customer Success Performance Project Manager Intern. You will support the international Customer Success team with CRM management, project forecasts, and internal activities. Ideal candidates are interested in the retail/luxury industry, possess perfect English skills, and have strong organizational and interpersonal abilities. This internship lasts 6 months and offers a dynamic work environment.

Qualifications

• Interest in retail/luxury industry.
• Perfect English skills (both oral & written).
• Organizational skills and project management experience.

Responsabilités

• Perform regular health checks on CRM data entries.
• Assist in preparing project forecasts and invoicing process.
• Contribute to the planning of internal initiatives and events.
• Help create and update training documents.

Connaissances

Perfect English skills

Organizational skills

Project Management

Attention to detail

Excellent Excel skills

Excellent Power Point skills

Autonomy in tasks management

Excellent interpersonal skills

Data visualization skills

Description du poste

We are growing! We are currently looking to hire a Customer Success Performance Project Manager Intern in our Paris office. The duration of the internship is 6 months.

Who we are :

Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.

What you will be doing :

You will join a dynamic and fast-paced environment and support our international Customer Success team with a variety of operational and cross-functional tasks. Your key responsibilities will include :

• CRM Database Maintenance: Perform regular health checks on CRM data entries, monitor system usage, and contribute to maintaining data quality and consistency. Assist in updating and managing FAQ content to support internal users.
• Client Management Support: Assist in preparing project Forecasts, support the Invoicing process, and help manage CXG's data visualization platform to ensure accurate and timely access to client insights.
• Event & Internal Activities Support: Contribute to the planning and execution of internal initiatives and client-facing events, including logistical support and coordination across departments.
• Training Materials & Content Coordination: Help create and update training documents, and coordinate with various teams to ensure accurate, clear and interactive content.

Requirements

What you will bring along :

This role requires interest in retail / luxury industry , and you should have the below :

• Perfect English skills (both oral & written)
• Organizational skills & Project Management
• Attention to detail
• Excellent Excel & Power Point skills
• Autonomy in tasks management
• Excellent interpersonal skills
• Data visualization skills would be greatly appreciated