Customer Success Manager II (M / F)

WomenTech Network; France; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A technology solutions provider in France is seeking a Customer Success Manager to drive customer satisfaction and strengthen relationships. In this role, you will engage with clients, understand their needs, provide strategic guidance, and ensure product adoption. The ideal candidate has experience in account management and a strong technical background in internet and cloud technologies. This position offers the flexibility to work from home or the office.

Prestations

Flexible working options

Health benefits

Professional development opportunities

Qualifications

• Experience in Account Management, Customer Success, or related fields.
• Solid technical understanding of internet, cloud computing, and cybersecurity.
• Customer-focused with strong analytical and problem-solving skills.

Responsabilités

• Build lasting client relationships to ensure satisfaction and success.
• Manage account ownership and address escalations effectively.
• Monitor customer health and usage to identify risks for adoption.

Connaissances

Account Management

Customer Success

Technical Understanding

Problem-Solving

Excellent Communication

Fluency in French and English

Description du poste

Are you passionate about building relationships and ensuring customer success?

Do you love collaborating with teams to solve complex problems?

Join our highly skilled Customer Success Team!

CSM facilitate product adoption, strengthen relationships, and boost renewals. We align solutions with business objectives, establish success milestones, and leverage a Success Management platform. We identify growth opportunities, mitigate churn, and enhance metrics, including adoption, renewal rates, and profitability.

Partner with the best

As a Customer Success Manager, you will build lasting client relationships to ensure satisfaction and success. You'll engage with customers, understand their needs, and provide strategic guidance. Your focus is on fostering long‑term partnerships and delivering exceptional customer experiences.

As a Customer Success Manager, you will be responsible for :

• Being the primary trusted point of contact to key customer stakeholders, building relationships and customer success
• Managing daily account ownership, conducting meetings (in‑person & remote), addressing escalations, and leading QBRs.
• Increasing solution adoption by partnering with customer stakeholders on product usage optimization, enablement & relevant event participation
• Creating success plans to help customers adopt and operationalize Akamai products, achieving their business objectives
• Monitoring customer health and usage to identify risks to adoption, renewals and expansions
• Contributing to optimal conditions for successful renewals and account growth while partnering with the Sales team

Do what you love

To be successful in this role you will :

• Demonstrate experience in Account Management, Customer Success, Pre-Sales, Professional Services, IT Consulting, or Tech Support.
• Have solid technical understanding of internet & cloud computing, content delivery & cybersecurity technologies.
• Demonstrate customer focus, leveraging customer-facing experience, organizational, problem-solving, and analytical abilities.
• Have proven ability to build and maintain long‑term, strategic client relationships, including engagement with C-level executives.
• Demonstrate excellent listening, communication, presentation skills; focus on outcomes with a growth mindset.
• Be fluent in French and English

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life :

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!