Customer Success Manager – French Speaker

RealAdvisor; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An innovative real estate platform is seeking a Remote Customer Success Manager to support and build relationships with partner real estate agents. The role involves onboarding agents, managing CRM data, and collaborating with Sales and Product teams. Ideal candidates should be detail-oriented, tech-savvy, and fluent in English and French. This position offers a fully remote work environment with competitive salary and performance-based bonuses.

Prestations

Flexible working hours

Collaborative team environment

Career growth opportunities

Performance-based bonuses

Qualifications

• Full professional proficiency in English and French.
• Understanding and speaking German is a strong advantage.
• Initial professional experience in administrative or customer-facing roles.

Responsabilités

• Onboard new real estate agents and support them in setting up.
• Manage CRM data and handle administrative follow-ups.
• Conduct follow-ups and check-ins to increase engagement.

Connaissances

Organized

Detail-oriented

Tech-savvy

Confident communicator

Formation

Completed commercial apprenticeship or Bachelor's degree

Outils

CRM systems

Google Suite

Description du poste

🌍 Remote Customer Success Manager Full-time | Remote Shape the Future of the Real Estate Market with Us

📍 Open to candidates based outside Switzerland

RealAdvisor is an innovative real estate platform that attracts millions of users every year. Since our founding in 2017, we have been committed to transforming the real estate market by increasing transparency and efficiency. Our integrated platform seamlessly connects buyers, sellers, and real estate agents, empowering them to make better decisions and grow their business more effectively.

Your Mission

You will play a key support role for our Customer Success and Sales teams by building and maintaining strong relationships with our partner real estate agents. Acting as a bridge between our customers and the platform, you will ensure their success and help them fully leverage our services.

🔰 Your Responsibilities

Customer Support

• Onboard new real estate agents and support them in setting up and using the platform
• Organize and coordinate customer meetings and onboarding sessions
• Ensure a smooth handover from the Sales team to the Customer Success team

CRM & Administration

• Manage and keep CRM data up to date (contact details, deals, statuses, follow-ups)
• Handle administrative follow-ups and commercial documentation

Customer Retention

• Support customer success by maintaining existing relationships and responding to inquiries
• Conduct follow-ups and check-ins to increase engagement and platform usage
• Assist with billing-related questions or basic technical issues

Internal Collaboration

• Work closely with Sales and Product teams to address customer feedback and improve service quality
• Contribute to reporting and process optimization within the Customer Success team

⭐️ Your Profile

• Highly organized, detail-oriented, and proactive
• Confident communicator, both in writing and over the phone
• Tech-savvy and comfortable using CRM systems and productivity tools (Google Suite, etc.)
• Ambitious and motivated to grow in a fast-paced start-up environment

💻 Qualifications

• Full professional proficiency in English and French
• Understanding and speaking German is a strong advantage
• Completed commercial apprenticeship or a Bachelor’s degree
• Initial professional experience in administrative, customer success, or other customer-facing roles
• Experience in the real estate sector is a plus but not required

🔰What We Offer

• Fully remote role with flexible working hours
• Fast-paced learning opportunities in Customer Success and Sales
• A collaborative, international team and inclusive company culture
• Hybrid compensation model combining a competitive fixed salary with performance‑based bonuses.
• Direct exposure to the real estate and tech industries
• Diverse career development and growth opportunities

Does This Sound Like You?

If you are motivated by helping customers succeed, eager to grow your career, and excited to be part of a fast-growing start‑up, we would love to hear from you.

Apply now and help shape the future of the real estate industry with RealAdvisor!