Customer Success Manager

SoftwareONE; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A global software provider in Paris is seeking a skilled Customer Success Manager to oversee operational delivery across the customer journey. The successful candidate will act as the single point of contact for customers, assist in identifying up-sell opportunities, and collaborate with account managers. Ideal candidates will have a Bachelor’s degree and at least 2 years of experience in a relevant role. This role offers opportunities for professional growth and development in a dynamic team environment.

Qualifications

• At least 2+ years in a Customer Success, Sales Operations, Inside Sales, or similar role.
• Experienced in working in a Matrix Organization.
• Fluent English, combined with fluent local language.

Responsabilités

• Oversees and coordinates end‑to‑end delivery across the customer delivery journey.
• Acts as the single point of contact for account managers and customers.
• Coordinates with relevant Licensing Specialists to provide licence knowledge and support.

Connaissances

Customer Success Management

Sales Operations

Communication

Problem-solving

Presentation skills

Relationship building

Formation

Bachelor Degree or equivalent experience

Description du poste

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Delivery Customer Success Manager Job Description:

Are you a skilled and experienced Customer Success Manager looking for your next move? This role will involve overseeing and coordinating end‑to‑end operational delivery across the customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.

The Customer Success Manager plays a key role in the customer experience by acting as a single point of contact for the customer. The successful candidate will assist in identifying up‑sell/cross‑sell and renewal opportunities to pass onto relevant Sales and Services teams. This position also requires a basic level of licence knowledge and ability to handle most unique situations. May seek advice to shape decisions on complex issues.

Key Responsibilities

• Oversees and coordinates end‑to‑end delivery across the customer delivery journey (quote to collect) in alignment with the Delivery team.
• Supports the Account Managers in Sales by collaborating with them on overall account health and growth.
• Acts as the single point of contact for account managers and customers, supporting day‑by‑day delivery and overseeing customer experience.
• Coordinates with relevant Licensing Specialists to provide licence knowledge and support during the sales process.

Qualifications

• Bachelor Degree or equivalent experience.
• Background in Operational Licensing or Services.
• At least 2+ years in a Customer Success, Sales Operations, Inside Sales, or similar role.
• Understands the processes of quote and order management, onboarding a client and after sales.
• Experienced in working in a Matrix Organization.
• Experience working with customers.
• Experience building and maintaining relationships.
• Good presentation, communication, organization, multitasking, project and time management skills.
• Problem‑solving and consultative skills required.
• Fluent English, combined with fluent local language.
• Ability to research multiple sources to find data.
• Critical thinking and decision making.
• Goal‑driven and responsible.