Customer Success Manager

Salt; À distance; EUR 40 000 - 45 000; Plein temps

Résumé du poste

A leading SaaS organization in France is seeking a Customer Success Manager to oversee a portfolio of strategic accounts, focusing on retention and revenue growth. The ideal candidate has over 3 years of experience in SaaS, proficient in both French and English, and a results-driven mindset. Benefits include a competitive salary of €40,000-€45,000 plus bonus, stock options, healthcare, and the flexibility to work remotely from anywhere in France.

Prestations

Stock Options

Healthcare

Pension

Restaurant Tickets

Qualifications

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry preferred.
• Proficient in tools like Salesforce, Planhat, ChurnZero, or Custify.

Responsabilités

• Manage a portfolio of around 40 strategic accounts.
• Focus on retention, development, and revenue growth.
• Monitor KPIs and achieve monthly retention and sales growth targets.

Connaissances

Fluent French

Fluent English

Communication skills

Results-driven mindset

Outils

Salesforce

Planhat

ChurnZero

Custify

Description du poste

Role: Customer Success Manager

Location: Remote, France

Salary: €40,000-€45,000 base + bonus

Benefits: Stock Options, Healthcare, Pension, Restaurant Tickets

About the Company:

This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.

The Role:

As a Customer Success Manager you’ll manage a portfolio of around 40 strategic accounts, focusing on retention, development, and revenue growth. Key responsibilities include:

• Building and managing long-term client relationships (C-level to operations).
• Retaining and developing a strong customer portfolio.
• Preventing churn while identifying upsell and cross-sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Collaborating closely with Sales, Product, and Marketing teams.
• This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.

What We’re Looking For

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Fluent French and English (essential), Spanish is a bonus.
• Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
• A proactive, results-driven mindset with excellent communication skills.

What’s in It for You?

• Competitive salary of €40,000-€45,000 base + bonus
• Generous benefits package: stock options, healthcare, pension, restaurant tickets.
• The flexibility to work remotely from anywhere in France.
• Opportunity to work with global brands and shape marketing strategies.
• Demonstrated ability to increase customer satisfaction.