Customer Success Implementation Specialist - ImedDoc

Lanas Healthcare Technology; Nouvelle-Aquitaine; Presencial; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company matched pension scheme

22 days annual leave (26 with years)

Flexible working

CSR volunteering days

Wellbeing day

Enhanced maternity & paternity

Employee Assistance Programme

Wellbeing webinars

Annual leave purchase scheme

Resumo da oferta

Lanas Healthcare Technology is seeking a Customer Success Implementation Specialist to guide new customers from requirements through software setup, testing, training and go-live. Based in Milton Keynes, you will collaborate with Data, Development and Service Delivery teams to ensure smooth, accurate implementations.

You will lead onboarding calls, configure iMedDoc for new sites, coordinate tasks, and deliver training and product demonstrations to ensure teams are confident using the system

Qualificações

• Confident communicator who builds trust with customers

Responsabilidades

• Lead onboarding calls and understand practice workflows
• Install, configure and test iMedDoc for new sites
• Coordinate tasks with Data and Development teams and flag risks
• Guide customers through user acceptance testing and resolve issues
• Deliver product demonstrations and user training for day one readiness
• Own outstanding actions through to resolution and gather feedback

Conhecimentos

Communication

Organisation

Problem solving

Cross-functional collaboration

Healthcare IT experience

Descrição da oferta de emprego

Company Description

About Us

Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.

Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.

Position

We're looking for a Customer Success Implementation Specialist to help new customers get the very best start with iMedDoc.

You'll own the journey from understanding a practice's requirements through software setup, testing, training and go-live.

Based in Milton Keynes, you'll work with customers and our Data, Development and Service Delivery teams to make every implementation smooth, accurate and well managed.

What You'll Own

• Lead customer onboarding calls, understand practice workflows and agree clear implementation requirements, timelines and next steps.
• Install, configure and test iMedDoc for new sites, ensuring each system is set up accurately and ready for use.
• Coordinate tasks with Data and Development teams, track progress in SharePoint and flag risks to a successful go-live.
• Guide customers through user acceptance testing, troubleshoot issues and involve specialist teams when needed.
• Deliver practical product demonstrations and user training so teams feel confident using iMedDoc from day one.
• Own outstanding actions through to resolution, keep customers informed and gather feedback to improve future implementations.

Requirements

• A confident communicator who builds trust with customers and explains technical information clearly.
• Excellent organisation and attention to detail, with the ability to keep multiple implementations moving.
• A proactive problem-solver who takes responsibility, follows through and knows when to escape.
• Comfortable working across teams and learning new software.
• Experience in implementation, onboarding, training or healthcare IT would be an advantage.

Other information

What We Offer

At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care.

Our UK benefits include:

• Company matched pension scheme.
• 22 days annual leave, increasing yearly up to 26 days.
• Flexible working.
• 2 paid CSR Volunteering/Charity Days per year.
• 1 Wellbeing Day per year.
• Enhanced maternity and paternity benefits.
• Full access to our Employee Assistance Programme.
• Regular wellbeing supports and webinars.
• Annual leave purchase scheme.

Lanas is an equal opportunities employer.