Customer Success Architect | Adoption & Growth Advocate

OVHcloud; Les Ulis; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading cloud services provider in France is looking for a Customer Success Manager to enhance customer satisfaction and retention. This role requires building relationships with clients, collaborating with cross-functional teams, and advocating for customer needs. Ideal candidates will have a strong background in Information Technology, excellent interpersonal skills, and be proficient in English. You will play a critical role in reducing Time-to-Value for clients and ensuring their journey with the cloud is seamless and successful.

Qualifications

• Demonstrable experience in customer-facing interactions.
• Strong knowledge of cloud, networks, and virtualization.
• Ability to manage conflict and risk.

Responsabilités

• Build and maintain relationships with customers.
• Collaborate with other teams for customer needs.
• Act as an advocate for customers within OVHcloud.

Connaissances

Customer centricity

Information Technology experience

Interpersonal skills

Communication skills in English (B2)

Conflict management

Organizational skills

Team spirit

Initiative

Curiosity and financial concepts

Formation

ITIL certification

Description du poste

A leading cloud services provider in France is looking for a Customer Success Manager to enhance customer satisfaction and retention. This role requires building relationships with clients, collaborating with cross-functional teams, and advocating for customer needs. Ideal candidates will have a strong background in Information Technology, excellent interpersonal skills, and be proficient in English. You will play a critical role in reducing Time-to-Value for clients and ensuring their journey with the cloud is seamless and successful.