Customer Service Intern: Elevate Banking Support & Ops

Skaleet; Boulogne-Billancourt; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A dynamic tech company in Boulogne-Billancourt is seeking a Customer Service Intern. This role involves managing client relationships, providing advanced technical support, and ensuring service quality. Applicants should be final-year engineering students fluent in French and proficient in English, possessing strong service mindsets and interpersonal skills. The position offers a Swile card for lunch, a collaborative environment, and a modern office location adjacent to Metro Line 10.

Prestations

Swile card for meals

Entrepreneurial mindset and strong team spirit

New office next to Metro Line 10

Qualifications

• Final-year student from an engineering school.
• Fluent in French and proficient in English, both written and spoken.
• Strong service mindset, rigor, autonomy, team spirit, and ability to prioritize under pressure.

Responsabilités

• Ensure regular operational follow-up with clients to review requests, incidents, and evolutions.
• Act as the main technical point of contact and coordinate internal responses.
• Monitor alerts from monitoring tools and implement corrective actions.

Connaissances

Fluent in French

Proficient in English

Strong service mindset

Rigor

Autonomy

Team spirit

Ability to prioritize under pressure

Formation

Final-year student from an engineering school

Outils

Kibana

247 monitoring tools

Description du poste

A dynamic tech company in Boulogne-Billancourt is seeking a Customer Service Intern. This role involves managing client relationships, providing advanced technical support, and ensuring service quality. Applicants should be final-year engineering students fluent in French and proficient in English, possessing strong service mindsets and interpersonal skills. The position offers a Swile card for lunch, a collaborative environment, and a modern office location adjacent to Metro Line 10.