Customer service agent

Onepilot; Paris; À distance; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A customer support outsourcing company is looking for freelance agents to assist clients' consumers via email, chat, or phone. As an agent, you will work from home with flexible hours, and your earnings will be performance-based, averaging €15 per hour. The ideal candidate is fluent in digital tools, has strong problem-solving capabilities, and is available for at least 20 hours a week.

Prestations

Payment per ticket solved

Flexible home working

Training and ongoing support

Qualifications

• Must have fluency with digital tools and platforms.
• Requires strong problem-solving skills and excellent communication.
• Available to work at least 20 hours a week.

Responsabilités

• Support customers via email, chat or phone.
• Use tools and resources to deliver quick and accurate support.
• Ensure satisfied customers with clear and friendly communication.

Connaissances

Fluency with digital tools and platforms

Strong problem-solving skills

Excellent written and verbal communication

Description du poste

Overview

Onepilot is an innovative company specializing in outsourcing customer support. Built on a modern and human-centered vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. We collaborate with freelance agents trained to meet each client\'s specific needs. These agents, compensated based on performance with a quality bonus system, embody our commitment to excellence. We are dedicated to offering them a flexible, transparent, and enriching work environment. As a Onepilot agent, you\'re a freelance professional in charge of helping our clients\' consumers with their requests. After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients\' user requests coming in via email, chat, or call. You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket\'s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.

Responsibilities

• Support customers via email, chat or phone
• Use tools and resources to deliver quick and accurate support
• Ensure satisfied customers with clear and friendly communication

Qualifications

• Fluency with digital tools and platforms
• Strong problem-solving skills and excellent written and verbal communication
• Available at least 20 hours a week

What We Offer

• Payment per ticket solved (performance-based)
• Flexible home working - you set your own schedule
• On average, you will earn €15 per hour
• Training and ongoing support to help you succeed