Customer Service Advisor France H / F

Bel; Dardilly; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A major food industry player in Dardilly is looking for a Customer Service Advisor. This key role involves managing orders, supporting retail clients, and handling disputes. Candidates should have a relevant degree and at least 2 years of experience in supply chain or commercial departments. Proficiency in Excel and systems like SAP is required, along with strong communication skills. The position includes competitive benefits like health insurance and remote work options after three months.

Prestations

Fixed salary over 13 months

Profit-sharing / employee savings plan

Meal vouchers

Compensatory leave

Health and life insurance

Access to many benefits (gift cards, etc.)

Remote work options

50% coverage of public transport

Qualifications

• Degree focusing on commercial or supply chain (2- or 3-year degree).
• Minimum 2 years of experience in a supply chain/commercial department.
• Experience related to retail (Hypermarkets/Supermarkets).

Responsabilités

• Manage customer orders from entry to completion.
• Interface with external logistics provider for tracking deliveries.
• Handle client penalties and negotiate resolutions.
• Suggest process improvements for service quality.

Connaissances

Commercial acumen

Communication skills

Team spirit

Proficiency in Excel

Knowledge of SAP

Formation

Degree in commercial/supply chain

Outils

SAP

Description du poste

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

#IWorkForAllForGood

LOCATION AND START DATE

6-month fixed-term contract to be filled from early 2026

Location : Dardilly (headquarters of Materne by Bel)

CONTEXT

The headquarters is located in Dardilly in the western Lyon area and has nearly 120 employees across 6 departments : Human Resources, Supply Chain, Marketing, Sales, Finance, and IT.

In addition to these support functions, its activity centers on the production of our fruit and dairy ranges, manufactured by our two production plants located in Picardy and Cotentin.

To support the growth of our business, we are recruiting a CUSTOMER SERVICE ADVISOR FRANCE (M / F) on a fixed-term contract at our headquarters in Dardilly.

Reporting to the Key Account Supply Chain Manager, you will join a team of 7 Customer Service Advisors France and one apprentice. As the main contact for a portfolio of retail clients (Hypermarkets and Supermarkets), you will be responsible for order intake, commercial and administrative follow-up, and sales support.

YOUR FUTURE MISSIONS

EDI Order Management

• Be responsible for managing transmitted orders, from entry to full completion, aiming for customer satisfaction and compliance with the general terms and conditions of sale.
• Ensure handling of available products for sale and support your internal and external clients, including updating order books in the relevant systems.
• Interface with the external logistics provider, participating in the tracking of warehouse receipts and client deliveries.
• Be the relay for commercial policy within your scope, from the implementation of promotional operations to the management of alerts (innovations, tariff overruns / increases, etc.).

GPA Order Management (Collaborative Supply Management)

• Daily management of warehouse stock levels
• Processing of anomalies
• Analysis and qualification of shortages in the tool (GCR)
• Sending order proposals to clients according to the established process
• Coordination of promotional operations in collaboration with the product availability, supply planning, and sales forecasting teams

Dispute and Penalty Management

• Monitoring, analysis, contesting of client penalties and participation in negotiations with clients
• Daily handling of logistical, commercial, and pricing disputes in relation with accounting, clients, and the sales teams

Continuous Improvement

• Be proactive in identifying and suggesting process and tool optimization ideas to continuously improve service quality to clients
• Show initiative in handling client requests, anticipating needs, identifying potential difficulties, and proposing appropriate solutions to ensure client satisfaction and service quality

This position is a fixed-term contract based in Dardilly, less than 45 minutes from Lyon, with access to the TCL network through bus lines 89 or 89D.

YOUR ASSETS : Could this be you?

You have a degree with a focus on commercial / supply chain (2- or 3-year degree) and at least 2 years of experience in a supply chain / commercial department, ideally connected to retail (Hypermarkets / Supermarkets).

Integrated supply chain processes (Order to Cash) hold no secrets for you. Your proficiency in Excel and information systems such as SAP will allow you to quickly master the job requirements.

You are known for your team spirit and your excellent internal and external communication skills.

Your autonomy and agility, as well as your ability to handle stress in challenging situations, will help you excel in this role.

OUR ADVANTAGES

• Fixed salary over 13 months
• Profit-sharing / Employee savings plan (PEE)
• Meal vouchers
• Compensatory leave (RTT)
• Health and life insurance
• Access to the many benefits of the Social and Economic Committee (gift cards, etc.)
• Remote work (2 days / week after 3 months’ seniority)
• 50% coverage of public transport or transport allowance