Customer Operations Paris

Pelico; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Pelico in Paris is seeking a Lead Customer Operations to maximize impact at factories through the full deployment lifecycle. You will own onboarding, adoption and expansion, building trusted relationships with plant managers and supply chain leaders.

The role emphasizes rapid, repeatable value delivery and cross-functional collaboration with Product, Engineering, and Marketing. You will work in a fast-paced environment where AI-assisted workflows are used to structure data, draft playbooks, and

Responsabilités

• Own the successful deployment and adoption of Pelico at your customer sites — from kick-off to validated case study, in the shortest time possible.
• Build genuine relationships with factory operators, plant managers, and supply chain directors — the kind where they'd take a reference call for you.
• Quantify and communicate the impact Pelico delivers: shortage reduction, lead time improvement, team coordination.
• Partner with Sales to identify expansion opportunities and raise customer ambition — from pilot to enterprise deployment to vertical case study.
• Collaborate cross-functionally with Product, Engineering, and Marketing to relay structured field feedback that shapes the roadmap.
• Contribute to playbooks and delivery standards that help the whole team scale faster.
• Use AI tools to structure customer data, draft playbooks, and surface insights that drive faster time-to-value

Description du poste

About Pelico

Traditional industrial manufacturing systems were built for predictability. Supply chains no longer are. Today, real-time data is buried in legacy tools that weren't designed for constant disruption. By the time an issue surfaces, it has already snowballed, sending everyone into firefighting mode. Pelico exists to close the gap between production plans and the daily reality on the factory floor.

About Pelico

Traditional industrial manufacturing systems were built for predictability. Supply chains no longer are. Today, real-time data is buried in legacy tools that weren't designed for constant disruption. By the time an issue surfaces, it has already snowballed, sending everyone into firefighting mode. Pelico exists to close the gap between production plans and the daily reality on the factory floor.
We've built the manufacturing orchestration platform trusted by the world's most complex industrial operations : companies like Airbus, Boeing, Safran, Eaton, and Cartier. Our AI connects fragmented supply chain, production, and quality data into a single live operational picture — then puts AI agents to work anticipating disruptions, simulating recovery options, and keeping every team aligned before small problems become expensive ones.
Founded in 2019 and backed by General Catalyst, 83North, and Serena, we've raised $72M and are growing fast — 300% year-over-year revenue growth, deployed in 15+ countries, and supporting factories worldwide. We're headquartered in Paris, with offices in Miami, London and Amsterdam, and we're just getting started.
This is a rare chance to join a company that's redefining an industry that hasn't been disrupted in decades — from the inside.

About the Role

The mission of our Lead Customer Operations team is simple: maximize Pelico's impact at the factory in the shortest time possible. CustOps owns the full deployment lifecycle — from onboarding to adoption to expansion — and shares the same incentives as our customers. You'll be measured on validated impact, not activity.
We hire from two buckets: young, hungry operators who figure things out fast; and ultra-resilient generalists who've navigated real operational chaos and come out the other side. Both paths work. What doesn't work: people who wait for a brief before moving.
The career ceiling here is genuinely unlimited. Any pilot can become an enterprise deployment, which can become the defining case study for an entire vertical — in 3-month cycles. CustOps is also a talent bench for the rest of Pelico: people have moved into Product, AI Ops, Pre-sales, and Leadership. The skills you build here travel everywhere.

What You'll Do

• Own the successful deployment and adoption of Pelico at your customer sites — from kick-off to validated case study, in the shortest time possible.
• Build genuine relationships with factory operators, plant managers, and supply chain directors — the kind where they'd take a reference call for you.
• Quantify and communicate the impact Pelico delivers: shortage reduction, lead time improvement, team coordination. You make the value visible.
• Partner with Sales to identify expansion opportunities and raise customer ambition — from pilot to enterprise deployment to vertical case study.
• Collaborate cross-functionally with Product, Engineering, and Marketing to relay structured field feedback that shapes the roadmap.
• Contribute to playbooks and delivery standards that help the whole team scale faster.
• Use AI tools to structure customer data, draft playbooks, and surface insights that drive faster time-to-value

About You

• 4–10 years in a customer-facing or operational role — consulting, ops, project management, or similar.
• Ops DNA: you think in processes, root causes, and action plans. You structure messy situations rather than waiting for them to clarify.
• A genuine desire to solve the customer's problem — not to manage the account.
• Strong communicator across stakeholder types — as comfortable with a factory floor operator as with a VP of Supply Chain.
• Growth mindset: you learn fast, adapt under pressure, and improve with every deployment.
• Bilingual French and English — our customers and internal teams operate in both.
• Background in supply chain, manufacturing, or industrial operations is a strong plus — but not a requirement. Ops DNA travels.
• You actively embrace AI tools as part of how you work — curious about what's possible and quick to adopt new ways of working smarter and faster.
• Hands-on experience with AI-assisted workflows — whether for writing, research, analysis, coding, or productivity — and a genuine interest in staying at the frontier of what these tools can do.

Pelico is an equal opportunity employer. We're committed to building a diverse team and an inclusive environment where everyone can do their best work.