Customer Manager

CloudHQ, LLC; Lisses; On-site; EUR 70,000 - 110,000; Full time

Job summary

CloudHQ, LLC is seeking a Customer Manager in France to serve as the primary customer-facing representative for large-scale data centre projects. You will build strong relationships, manage communications, and coordinate customer requirements across design, construction, commissioning, and handover to operations.

You will work with development, design, construction, commissioning, operations and external customer teams to ensure successful delivery, customer satisfaction, and a smooth transition

Qualifications

• Bachelor's degree in Engineering, Construction Management, Project Management, Business, or related field.
• 5–10+ years in construction, project management, or data centre delivery.
• Experience with mission-critical facilities and large infrastructure projects.
• Strong stakeholder management and communication skills.
• Able to work with executive leadership, customers, contractors, and technical teams.

Responsibilities

• Act as the primary point of contact between the customer and landlord organization.
• Lead regular customer meetings, progress reviews, and executive updates.
• Coordinate customer requirements with design, construction, commissioning, and handover.
• Track customer actions, risks, and dependencies; escalate when needed.
• Support change management processes and ensure alignment with contracts.

Skills

Stakeholder management

Communication skills

Executive liaison

Risk management

Education

Bachelor's degree

Job description

Job Type

Full-time

Description

Position Summary

The Customer Manager serves as the primary customer-facing representative for the landlord during the delivery of large-scale data centre projects. This role is responsible for building strong customer relationships, managing communications, coordinating customer requirements, and driving resolution of technical, commercial, and operational issues throughout the project lifecycle.

The Customer Manager works closely with development, design, construction, commissioning, operations, and external customer teams to ensure successful project delivery, customer satisfaction, and seamless transition into operations.

Key Responsibilities

Customer Relationship Management

• Act as the primary point of contact between the customer and landlord organization.
• Build and maintain strong working relationships with customer stakeholders at all levels.
• Ensure customer expectations are understood, managed, and aligned with contractual obligations.
• Lead regular customer meetings, progress reviews, and executive updates.
• Manage escalations and facilitate timely issue resolution.

Project Delivery Support

• Represent the customer's interests throughout design, construction, commissioning, and handover.
• Coordinate customer reviews, approvals, inspections, and witness testing activities.
• Ensure customer requirements are clearly communicated to project delivery teams.
• Track customer actions, decisions, risks, and dependencies.
• Support project teams in identifying and mitigating customer-related delivery risks.

Communications & Reporting

• Develop and maintain communication plans with internal and external stakeholders.
• Prepare executive-level reports, presentations, and project status updates.
• Communicate schedule impacts, risk items, design changes, and project milestones.
• Facilitate transparent and timely information flow between all parties.

Handover & Operational Readiness

• Lead customer readiness activities associated with building turnover.
• Coordinate documentation, training, asset information, and operational requirements.
• Support development of phased handover strategies and occupancy plans.
• Ensure punch lists, defects, and customer concerns are appropriately tracked and resolved.
• Facilitate smooth transition from construction to operations teams.

Risk & Issue Management

• Identify project risks that may impact customer delivery commitments.
• Coordinate cross-functional teams to drive issue resolution.
• Track open actions and ensure accountability among stakeholders.
• Escalate critical issues appropriately while maintaining customer confidence.

Commercial & Contractual Support

• Maintain awareness of customer contractual obligations and key delivery milestones.
• Support change management processes and customer-driven scope modifications.
• Coordinate with commercial, legal, and project controls teams as required.
• Ensure customer communications align with contractual commitments.

Requirements

Required Qualifications

• Bachelor's degree in Engineering, Construction Management, Project Management, Business, or related field.
• 5-10+ years of experience in construction, project management, customer management, or data centre delivery.
• Experience working on mission-critical facilities, data centres, or large infrastructure projects.
• Strong stakeholder management and communication skills.
• Ability to work effectively with executive leadership, customers, contractors, and technical teams.
• Excellent organizational and problem-solving capabilities.

Preferred Qualifications

• Experience working with hyperscale customers (AWS, Microsoft, Google, Meta, etc.).
• Knowledge of data centre design, construction, commissioning, and operations.
• PMP, Prince2, or equivalent project management certification.
• Experience managing large-scale capital projects.
• Familiarity with contract administration and change management processes.