Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

Ubisoft; Paris; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Meal vouchers Swile Card

50% travel pass refund

1 day off per month

Ticket reductions for concerts/shows

Access to Ubisoft gym

Job summary

Ubisoft’s Customer Experience (CX) Program Management team is looking for a proactive intern to plan and manage live operations for Ubisoft’s games and services. You will work with cross-functional teams to drive launch readiness, efficiency, and player satisfaction in a fast-paced, international environment.

You will contribute to continuous improvement, document learnings, and help safeguard franchise and company reputation while gaining hands-on experience in a dynamic gaming company.

Qualifications

• Currently pursuing a degree in project management or equivalent.
• Experience in project management or planning live operations in cross-functional settings.
• Fluent English (written and spoken); French is a plus.

Responsibilities

• Plan and manage live operations for Ubisoft's games and services to ensure launch readiness and operational excellence.
• Collaborate with cross-functional partners to gather feedback and track improvements in CIR.
• Develop clear work instructions and processes using Confluence and internal tools to ensure knowledge continuity.
• Collect and analyze past live-ops data to extract actionable insights and drive process improvements.

Skills

Excel

Data analysis

KPI tracking

English fluent

Education

PM-related degree

Tools

Confluence

Miro

SharePoint

Job description

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to JustDance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Job Description

Join Ubisoft’s Customer Experience (CX) Program Management team and gain hands‑on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.

Your tasks will be:

• Plan & Manage Live Operations: identifying, planning and executing Live Operations for Ubisoft´s Games & Services to ensure launch readiness & operational excellence for cross functional teams.
• Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
• Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.
• Gathering and Analysing Data: Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.
• Assisting with Transversal projects : Transversal projects to improve collaboration across global publishing and beyond. These are potential special projects to track aligning the needs of various departments across Ubisoft.

Qualifications

• You are currently pursuing a higher education degree specializing in project management or equivalent;
• You have a previous experience in project management, planning live operations in a cross‑functional environment;
• You are a team player and have at heart to gather feedback and contribute to process improvements;
• You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;
• Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;
• A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;
• You have a fluent level of English, both written and spoken. French is a bonus;
• As a player or not, you have a strong interest about the video game industry!

Benefits As a Trainee At Ubisoft

• Internship reward according to the studies level.
• Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month
• Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.