Customer Experience Lead – Digital Transformation

Audensiel; Strasbourg; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Audensiel in France seeks a client-facing IT services professional with 3+ years in ticketing and the public transport sector to support digital transformation, IT governance and service delivery.

You will manage client relationships, monitor satisfaction actions, and ensure quality of deployed systems while coordinating with team leaders to meet contractual obligations. English is required and you will be autonomous, organized and rigorous in approach.

Qualifications

• Bachelor's degree is required.
• At least 3 years of experience in ticketing or the public transport sector.
• Autonomous, organized and rigorous in approach.
• Good spoken and written English.

Responsabilités

• Establish and maintain professional relationships with clients to ensure ongoing satisfaction.
• Monitor actions to be taken after customer satisfaction surveys.
• Ensure quality and monitoring of deployed systems and services.
• Coordinate with the Insurance Manager, Technical Coordinator and Team Leader to consolidate schedules and ensure contract compliance.
• Lead and motivate teams around service delivery and maintain adherence to project/maintenance contracts.
• Provide regular risk analysis of portfolios of contracts and flag potential penalties.

Connaissances

Autonomy

Organization

Rigorous

Business sense

English communication

Formation

Bachelor's degree in computer science, science or customer relations

Description du poste

Audensiel in France seeks a client-facing IT services professional with 3+ years in ticketing and the public transport sector to support digital transformation, IT governance and service delivery.

You will manage client relationships, monitor satisfaction actions, and ensure quality of deployed systems while coordinating with team leaders to meet contractual obligations. English is required and you will be autonomous, organized and rigorous in approach.