Customer Care France - Accounting

Qonto; Paris; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Ground-floor seat

Process ownership

Job summary

Qonto in Paris is looking for a Customer Care Manager to help French solo entrepreneurs get the most from Qonto's brand-new accounting offer. You'll own their day-to-day questions in Zendesk, under the guidance of Janita, Lead Customer Service, on a scope you'll shape from day one.

You will own the ticket queue, bridge with our accountants, build the playbook from scratch, and feed insights back to Product to address recurring issues.

Qualifications

• You learn complex topics quickly and autonomously.
• Native or near-native French fluency, written and spoken.
• Able to juggle email, chat, and calls without missing details.
• Prioritise the customer's needs and deliver thoughtful responses.
• Willing to experiment with AI tools to improve workflows.

Responsibilities

• Own the ticket queue: answer questions by email and chat, with phone when needed.
• Bridge with accountants to free them for core accounting work.
• Build the playbook: FAQs, macros, and improved workflows for a brand-new scope.
• Flag recurring issues and provide insights to Product to fix root causes.

Skills

learn fast

French fluency

organized under pressure

customer-obsessed

AI-curious

Job description

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75(more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here)- Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75(more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here)- Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it and when to question it.

Mission

Join us as a Customer Care Manager to help French solo entrepreneurs get the most out of Qonto's brand-new accounting offer. You'll own their day-to-day questions in Zendesk , working under the guidance of Janita, Lead Customer Service, on a scope you'll help shape from day one.

What you'll do

• Own the ticket queue: Answer French solo entrepreneurs' questions by email and chat, and hop on the phone when a topic calls for it.
• Bridge with our accountants: Take over client requests handed off by our accountants so they can focus on the accounting itself.
• Build the playbook from scratch: Create FAQs, macros, and better ways of working, since this scope is brand new.
• Feed insights back to Product: Flag recurring issues so the team fixes the root cause, not just the ticket.

What we're looking for

• You learn fast: You've picked up complex, technical topics on your own before — no accounting background needed, just the appetite to learn it.
• You're fluent in French: Native or near‑native fluency, both written and spoken.
• You're organized under pressure: You juggle email, chat, and calls without letting anything slip.
• You're customer‑obsessed: You naturally put yourself in the client's shoes before answering.
• You're AI‑curious: You don't need to be an AI power user yet, but you're open to using it in your day‑to‑day.

What we can offer you

• A ground‑floor seat on a brand-new, high‑visibility initiative.
• Real ownership over process: you'll help build the FAQs, macros, and workflows for this scope, not just follow them.

Your future manager

You'll report to Janita Käyhkö, Customer Care Lead at Qonto. She grew from CSM into a multi‑team leader across Lyyti, Regate, and now Qonto (following Regate's acquisition). She's built processes from scratch and knows how to dig into complex client problems. She’s an empathetic manager who gives her team the context and autonomy to own their projects, and expects them to bring solutions.

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On average, our hiring process lasts 20 working days. More information on our candidate journey here.