CS Strategic Projects Manager

Agicap; Lyon; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading Software as a Service company located in Lyon is seeking a CS Strategic Projects Manager to drive impactful projects for their Customer Success department. This role involves defining onboarding strategies, managing organizational changes, and enhancing operational efficiency. The ideal candidate has at least 3 years of experience, a Master’s degree, and strong communication skills. The position offers competitive salary and benefits in a fast-paced work environment.

Prestations

Competitive salary

Career growth opportunities

Innovative work environment

Qualifications

• 3+ years of experience in a consulting firm or SaaS scale-up.
• Doer mindset with an appetite for operational challenges.
• Success-driven personality focused on impactful contributions.

Responsabilités

• Contribute to Customer Success organizational changes.
• Define the onboarding strategy for activating customers.
• Work on efficiency programs to unlock added value.

Connaissances

Project management

Operational problem solving

Communication skills

Understanding of B2B SaaS

Formation

Master’s degree in a top business or engineering school

Description du poste

About Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.

Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid‑market companies.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Reporting directly to the Deputy Global COO, you will play a key role in Agicap’s journey to exceed €100M in ARR over the coming years.

Main mission

As a CS Strategic Projects Manager, you will be responsible for the project management of the most impactful projects for Agicap’s Customer Success department. You will play a key role in Agicap's hyper‑growth by working closely with Agicap’s management team.

You will lead transverse projects and support the Head Ofs across all CS functions: Care, Account Management, Techs and Implementation. You will have to be their trusted business partners by understanding their main pains, identifying critical paths to fix them and operationally deliver both the action plans and the change management. You will work on a multi‑country scope (France, DACH, Italy, UK, Spain).

Key responsibilities

The CS Strategic Projects team is currently being built, you will have the opportunity to be one of the first contributors.

Tasks

Here is a short and non exhaustive list of tasks you might do:

• Contribute to CS organizational changes
• Define the overall onboarding strategy to activate our 8000 customers
• Work on efficiency program to unlock added value for our clients
• Adapt compensation plans to align with Agicap’s growth strategy
• Create, formalize and improve internal processes in collaboration with operational teams
• Support Head Ofs and Team Leads with change management
• Deliver operational solutions and changes

Qualifications

• +3 years of experience, ideally in a consulting firm or in a similar role in a SaaS scale‑up
• Master’s degree in a top business or engineering school
• A Doer mindset and an appetite for diving into operational problems
• A success‑driven personality focused on making an impact daily and actively contributing to an entrepreneurial adventure
• A good understanding of the B2B SaaS ecosystem, ideally some knowledge in the Treasury Management System (TMS) world
• Excellent oral and written communication skills
• The ability to adapt to a fast‑scaling environment
• The ability to work with diverse teams and to drive, coach, and improve the performance of their team
• Native language: French
• Fluent English required

Geography & benefits

• Ideally located in Lyon, one of the following Agicap offices could work as well: Berlin
• Mostly on‑site presence, some weekly remote days
• Competitive salary and benefits package
• Opportunity to work in a fast‑paced and innovative environment
• Career growth and development opportunities.

AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!