Crypto Chat Support Specialist — Remote

SupportYourApp; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading support service provider is hiring a Chat Support Consultant to deliver exceptional customer support in crypto trading via live chat and email. Candidates should possess native Japanese and strong English skills, preferably with experience in customer support. This is a fully remote position offering flexibility and rewards for team contributions. The ideal candidate thrives in a fast-paced environment, demonstrating strong analytical abilities and a proactive attitude. Join a multicultural team committed to excellence in customer service.

Prestations

Flexible schedule

Fully remote cooperation

Inclusive international environment

Compensation in USD

Rewards for referring friends

Internal health policy

Qualifications

• At least 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Personal laptop or computer (at least 8Gb of RAM) with stable internet connection.

Responsabilités

• Provide efficient customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Maintain knowledge of the company’s trading platform and market conditions.

Connaissances

Native Japanese

Strong English proficiency (B2/C1)

Online customer support experience

Analytical and problem-solving skills

Proactive attitude

Outils

CRM skills

Description du poste

A leading support service provider is hiring a Chat Support Consultant to deliver exceptional customer support in crypto trading via live chat and email. Candidates should possess native Japanese and strong English skills, preferably with experience in customer support. This is a fully remote position offering flexibility and rewards for team contributions. The ideal candidate thrives in a fast-paced environment, demonstrating strong analytical abilities and a proactive attitude. Join a multicultural team committed to excellence in customer service.