Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi & Meredith Consulting; Toulon; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

An international consulting firm is seeking a Content Moderator / Customer Service Specialist fluent in French and confident in English. This full-time, on-site position based in sunny Portugal allows you to impact online safety and user experience. Ideal candidates will have strong communication skills, an EU passport, and an organized and resilient nature. Rotational shifts and a welcome bonus are included.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Full paid training

Long-term career prospects

Qualifications

• Fluent in French (C2/native) and English (B2+).
• EU citizenship or valid EU passport is required.
• Experience in customer service or moderation is a plus.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Accurately document all cases and moderation actions.

Connaissances

Fluent French

Confident English

Organized

Emotionally resilient

Detail-oriented

Description du poste

About the job Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️Languages: French (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts, including weekends
️Relocation package provided

What You'll Be Doing:

Moderate user content in accordance with platform standards

Respond to customer inquiries via email, chat, or ticketing systems

Escalate sensitive or complex issues through the right channels

Maintain a secure and respectful user environment

Accurately document all cases and moderation actions

Ideal Profile:

Native or C2-level French, with strong English communication

EU citizenship or valid EU passport (required)

Organized, emotionally resilient, and detail-oriented

Experience in customer service, moderation, or digital platforms is a plus

Ethical, professional, and a team player

What We Offer:

• Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Full paid training and onboarding

Diverse, inclusive team in vibrant Lisbon or Porto

Modern office with supportive leadership and development opportunities

Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact onlinewhile enjoying life in sunny Portugal.

Apply now and take the next step in your international career!