Conseiller Commercial F/H

Europcar Group; Strasbourg; Hybride; EUR 22 000 - 30 000; Plein temps

Résumé du poste

Europcar Mobility Group in Strasbourg is seeking a driven Rental Sales Agent to deliver exceptional customer service while maximizing sales opportunities. You will be the first point of contact for customers, guiding them through reservations and rental agreements with professionalism.

In this entry-level role, you will promote optional coverage products, upgrades, and additional services to boost revenue, while adhering to company policies and delivering a seamless rental experience.

Qualifications

• Evidence of sales experience in a dynamic environment.
• Strong customer service skills and professional communication.
• Ability to meet and exceed sales targets and work under pressure.

Responsabilités

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing outstanding service from start to finish.
• Maximize sales by offering optional coverage, vehicle upgrades, prepaid gas, and additional services while ensuring compliance.
• Use effective sales techniques, build rapport, and overcome objections to close rentals.
• Adhere to rental policies to ensure smooth, compliant transactions.
• Identify additional services to enhance the rental experience for customers.
• Deliver unmatched service, ensuring customer satisfaction at every step of the rental process.
• Support branch operations with additional duties as needed by management.

Connaissances

Sales

Customer Service

Communication

Retail

Outils

POS systems

Description du poste

## Conseiller Commercial F/HApply: STRASBOURG: Full time: Posted Yesterday: JR115187**Europcar Mobility Group**At **Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values: *We are happy to help*, *We embrace change*, *We take responsibility*, *We act with respect* and *We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.**Job Description****Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!** Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales. **Key Responsibilities*** Handle reservations and process rental agreements with accuracy and professionalism* Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish* Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance* Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections* Adhere to all rental policies and procedures to ensure smooth and compliant transactions* Assist customers by identifying any additional services or products that may enhance their rental experience* Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process* Support branch operations by performing additional duties as requested by management **What We’re Looking For:*** Sales Background: Proven sales experience in a dynamic, fast-paced environment* Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services* Strong customer service skills and the ability to communicate professionally* A sales-driven attitude with a focus on meeting and exceeding targets* Ability to work efficiently in a fast-paced, customer-focused environment* Attention to detail and a commitment to providing accurate and timely service **Ideal Experience*** Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors* Demonstrated ability to achieve or exceed sales targets* Experience handling transactions and working with point-of-sale systems* Familiarity with rental agreements or similar customer service documentation is a plus **Skills & Competencies*** Excellent interpersonal and communication skills* Strong sales acumen and persuasive abilities* High level of professionalism and reliability* Ability to multitask and stay organized in a busy environment* Attention to detail and accuracy in all customer interactions* Team player with a positive, can-do attitude **Why Join Us?**Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company’s success. Enjoy opportunities for career development within a fast-growing company. If you’re ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible, apply today!We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.