Community & Advocacy Manager

Alan; Paris; Sur place; EUR 35 000 - 52 000; Plein temps

Résumé du poste

Alan is building the new standard in prevention insurance. We’re hiring across France, Spain, Belgium and Canada to grow our community and advocacy footprint.

As the Community & Advocacy Manager, you’ll own day-to-day engagement on Reddit, Trustpilot-like reviews, and forums; grow Alan’s subreddit; and turn passionate members into authentic advocates who speak for Alan. You’ll report to the SEO/GEO Lead and work closely with the Organic Social Media Lead to scale our community-driven strategy

Qualifications

• 1–3 years in community management, social media, or customer engagement.
• Active in online communities, especially Reddit.
• Exceptional written communication in English; bilingual English/French a plus.
• Strong ability to translate community insights into product/marketing actions.
• Organized, proactive, and able to operate in a fast-moving environment.

Responsabilités

• Own day-to-day engagement on Reddit, Trustpilot-like reviews, forums, and DMs.
• Build and run Alan's official community spaces, starting with a dedicated subreddit.
• Identify and nurture advocates among members and creators.
• Run community-first moments (AMAs, Q&As) to engage and reward contributors.
• Share qualitative insights with Product & SEO/GEO teams.
• Utilize AI tools to scale operations while maintaining depth.

Connaissances

English & French language skills

Community management

Social media engagement

Content writing

Data-driven

AI tooling experience

Description du poste

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

About the role

As our Community & Advocacy Manager, you'll be the human presence behind Alan in the places our audience spends time online: Reddit, review sites like Trustpilot, forums, comment sections on Meta or LinkedIn, DMs. This is a hands‑on, highly executional role. You'll participate authentically in these communities, build and grow Alan's own community spaces (starting with our own subreddit), and turn happy members and credible creators into a network of advocates who vouch for Alan in their own words.

You’ll report to Alan’s SEO/GEO Lead. You’ll work in close, day‑to‑day partnership with our senior Organic Social Media Lead, who owns Alan's broader organic social strategy and focuses mostly on Meta & LinkedIn. You'll start with the French market and help extend the playbook to Belgium, Spain and Canada as Alan grows.

What the conversations are about

People post about their situation: a freelancer who just registered and needs cover, parents weighing a child's orthodontics, someone asking how much a mutuelle will pay back on a 1,500€ dental bill, the founder of a six‑person startup setting up a first collective plan, a retiree comparing senior options, someone tired of weak reimbursements and ready to switch.

You Meet People In Those Threads, And In The Reviews And Forums Where The Same Questions Come Up. Alan’s Audience Is Composed Of

• Companies. HR leaders, founders and other decision‑makers across industries who bring Alan to their teams. These conversations live more on LinkedIn and in professional/HR communities.
• Individuals. Freelancers and the self‑employed (TNS), public‑sector workers, retirees, and students.

Around this sits a widening set of health topics where Alan wants to be useful and trusted: mental health, women's health, parenthood and fertility, preventive care, chronic conditions, the everyday experience of the app and getting reimbursed, and the questions HR and employer decision‑makers ask.

What you’ll do

Be present in the conversation.

• Own Alan's day‑to‑day engagement across Reddit, review sites (Trustpilot and similar), forums, comment sections for example on Meta or LinkedIn, and DMs. Answer real questions about health insurance and mutuelles with responses that are timely, genuinely helpful, accurate and on‑brand.
• Stay close to internet culture. Constantly monitor the algorithms, related trends and meme formats, health‑Reddit/X narratives, and rising creators to keep our community presence cutting‑edge and relevant.

Build and grow Alan's own community spaces.

• Create and actively run the official Alan subreddit. Set its norms, seed good discussion, moderate fairly, and grow it into a place people trust.
• Identify additional communities to contribute, and build a genuine presence there over time.

Turn members and creators into advocates.

• Spot Alan's existing champions: happy members, engaged health professionals, HR admins already recommending us. Build relationships with them and create pathways from engaged user to ambassador to advocate.
• Identify high‑value Reddit and community creators, recruit and nurture them, set the bar for what great contribution looks like, and create the structures that turn engaged users into genuine advocates.
• Run community‑first moments (AMAs, Q&As, recognition for top contributors) that give advocates a reason to show up.

Listen, and bring the voice of the community back to the business.

• Monitor sentiment, recurring questions and pain points.
• Translate what you hear into clear, qualitative insight for Product & SEO/GEO teams: product painpoints, feature ideas, prompt monitoring ideas, etc.
• Feed the senior Organic Social Media Lead & Ad Creative Lab a steady stream of raw material (real member stories, recurring questions, use cases) for Alan's content engine.

Leverage AI tools to scale your operations.

• We expect you to use AI tools to move fast without sacrificing accuracy or depth. We are heavy AI users and expect every team member to be as passionate and forward‑thinking about AI as we are.

What you bring

• Strong written and verbal communication skills in English & French.
• 1-3 years in community management, social media, or customer engagement; or a strong personal track record of community participation. We care about real credibility, not follower counts.
• You're genuinely active in online communities yourself, especially Reddit. You understand how subreddits work: their culture, their moderation, what earns trust and what gets removed.
• Exceptional written communication skills. You write clearly and precisely, and adapt your tone naturally across contexts.
• Data‑driven mindset with the ability to translate community metrics (sentiment, engagement rate, conversions, contribution quality) into actionable strategy.
• Excited about being hands‑on and executional. This is a role for someone who wants to do the work themselves, not direct others. You will have state‑of‑the‑art AI tooling to help you automate much of your work.
• Organized, proactive, and comfortable building structure in an ambiguous, fast‑moving environment.
• An eye for