Clinical Specialist CRM (61199)

BIOTRONIK; Saint-Perdoux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading manufacturer of medical devices in France is seeking a Clinical Specialist to provide clinical support for their Cardiac Rhythm Management portfolio. The role involves building strong relationships with healthcare professionals and managing strategic accounts. Candidates should possess a bachelor’s degree in life sciences, along with relevant experience in the medical device industry. Strong communication skills and technical troubleshooting abilities are essential. This position is critical for ensuring superior customer service and business growth.

Qualifications

• Minimum of 1-3 years relevant experience in cardiac medical device industry.
• Strong written and verbal skills in English.
• Good knowledge of sterile room environments.
• Proven knowledge of clinical support to surgeons during procedures.

Responsabilités

• Provide clinical support for the CRM portfolio to hospitals and medical professionals.
• Build strong customer relations through excellent service and support.
• Develop and implement strategic account plans.
• Initiate sales activities and support the marketing team.

Connaissances

Technical troubleshooting

Effective communication

Customer relationship management

Analytical skills

Formation

Bachelor’s degree in life sciences, engineering or related field

Description du poste

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.

PURPOSE OF THE POSITION

The above role is responsible for providing clinical support for the BIOTRONIK Cardiac Rhythm Management (CRM) portfolio directly or indirectly to hospitals, medical professionals, and allied partners. The incumbent is responsible for building strong customer relations through excellent customer service and support function teams to contribute to programs meant to deliver an excellent customer experience, maintain market share, and to grow the business portfolio.

ESSENTIAL JOB FUNCTIONS

• Accountable for achieving business plan within assigned accounts and delivering profitable growth.
• Attend to doctors or KOLs (i.e Cardiologists & Electrophysiologists) in private or government hospitals.
• Works directly with hospitals on tenders and consignment stocks or channel partners on tenders.
• Provide technical support, including tools maintenance, testing, directly or indirectly to field and inquiries from doctors, promptly.
• Assist implantations/procedures and follow-up closely.
• Resolve issues and conducting root cause analysis.
• Ensure strategic account plans are developed and implemented effectively.
• Manage key processes and procedures while maintaining compliance to established business and healthcare compliance regulation guidelines.
• Work closely with healthcare professionals during implantations and device troubleshooting.

• Ensure compliance with all Company Policies and Procedures.
• Initiate sales activities.
• Support the marketing team on programs, workshops or congress, as and when required.
• Support clinical studies, if any.

For Senior Clinical Specialist:

• Recommend sales improvement strategies and give advice to the sales team.
• Assign to mentor new employees by providing guidance, advice, feedback and support.

BASIC QUALIFICATIONS

Education:

• Bachelor’s degree in life sciences, engineering or related field of medical discipline.

Experience:

• Minimum of 1-3 years relevant experience for Clinical Specialist and minimum 3 years for Senior Clinical Specialist, preferably in cardiac medical device industry
• Prior knowledge and understanding of ECGs and Cardiac Arrhythmias a plus
• Strong written and verbal skills in English.
• High level of energy and passion to drive products to the assigned accounts.
• Good knowledge of working in sterile room environment and know medical device product lines through interaction or procedural consultation.
• Good relationships with doctors to support product lines.
• Proven knowledge of clinical support to surgeons during procedures.
• Effective communication skills.
• Keep current of key trends within medical device segments and able to identify potential business opportunities.
• Analytical and diagnostical; keen in technical troubleshooting and enjoy problem solving.
• Able to keep up in a fast-paced environment.

Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.

Location: Singapore

Apply now under: www.biotronik.com/careers

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.