Client Success Technical Manager

FeverUp; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading ticketing solutions provider in Paris is seeking a Client Success Technical Manager to own client accounts and ensure maximum value from their platform. The hybrid role combines account management with technical support, requiring experience in customer service, a technical mindset, and fluency in English and French. The company offers a vibrant work environment, numerous benefits, and an opportunity to impact their growth.

Prestations

25 days of vacation

40% discount on all events

Health insurance with cost sharing

Wellness pass

Transport compensation

Meal tickets

English & Spanish lessons

Hybrid remote working policy

Qualifications

• Experience in customer support, ideally in a SaaS environment.
• Confident troubleshooting technical issues with a hands-on mindset.
• Fluent in English and French (written and spoken); Spanish is a plus.

Responsabilités

• Be the go-to person for clients when it comes to technical support and troubleshooting.
• Manage daily client requests from incident resolution to platform configuration.
• Provide onboarding training and ongoing support to help clients maximize value from Onebox.

Connaissances

Customer Service

Technical Troubleshooting

Account Management

Client Relationships

Service Delivery

Description du poste

Join Onebox Where Innovation Meets Entertainment

Onebox part of the Fever Group is a leading provider of end-to-end ticketing solutions for live events from sports and theater to racing circuits shows concerts and much more. Our technology powers the entire ticketing journey managing everything from event setup and sales to real-time access control at the venue.

Our platform processes thousands of transactions per minute ensuring seamless access to events worldwide. We thrive on innovation teamwork and quality creating solutions that power concerts sports theater and more.

If you love cutting‑edge technology problem‑solving and scalable systems this is your place.

Your Mission

We are looking for a Client Success Technical Manager to join our Business department reporting directly to our COO.

You will take ownership of a portfolio of client accounts guiding them through every stage of their journey with Onebox. Beyond building strong long‑term relationships and ensuring clients gain maximum value from our platform you will also act as their first point of contact for technical requests and platform troubleshooting.

This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding provide hands‑on assistance with configuration and incidents and work closely with Sales Product and Tech teams to ensure a fast effective and proactive response at every step.

About the role :

• Be the go‑to person for clients when it comes to technical support platform usage and troubleshooting
• Manage daily client requests from incident resolution to platform configuration and data exports
• Provide onboarding training and ongoing support to help clients get the most out of Onebox
• Collaborate closely with internal teams (Sales Tech Product Design) to ensure a seamless client experience
• Support on‑site operations during live events when needed
• Play a key role in driving customer satisfaction and identifying opportunities for improvement

About you :

• Experience in customer support ideally in a SaaS environment
• Confident troubleshooting technical issues with a hands‑on mindset
• Fluent in English and French (written and spoken) / Spanish is a plus
• Tech‑savvy detail‑oriented and focused on client experience
• Comfortable working cross‑functionally with internal teams
• Valid drivers license for occasional on‑site support
• Bonus : knowledge of networks ticketing platforms or event tech

Your benefits & perks :

• Have a real impact on the companys growth and evolution
• Great work environment with a young international team of talented people to work with
• 25 days accrued month by month.
• 40% Discount on all events on Fever
• Health insurance with 50 / 50 cost sharing between Fever and the employee.
• Wellness pass (ex‑Gymlib)
• Transport compensation
• Meal tickets
• English & Spanish Lessons
• Hybrid remote working policy!

Apply now and become part of the Onebox Customer Success team!

Want to know more about us Check out our website and connect with us on LinkedIn!

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1