Client Service Coordinator - 000144

A Caring Doctor (New Jersey), P.C.; France; Sur place; EUR 20 424 - 26 094; Plein temps

Avantages offerts par ce poste

Medical Insurance

Retirement Plan (401k)

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Pet Wellness Plans (for staff)

Employee Discounts

Résumé du poste

A Caring Doctor (New Jersey), P.C. is seeking a Client Service Coordinator to drive the smooth flow of clients and pets through the hospital while supporting a productive veterinary team.

The role emphasizes friendly, efficient client contact and effective coordination of care, with a focus on superior service and client retention. The CSC will educate clients on wellness plans and preventive care, handle intake and documentation, and assist with invoicing and scheduling.

Qualifications

• Leadership and customer-focused mindset for client-facing service.
• Strong communication skills with clients and team members.
• Ability to multi-task and set priorities in a fast-paced environment.
• Integrity, trust, and professional demeanor in all interactions.
• Fluent English skills in reading, writing and speaking.

Responsabilités

• Live and exemplify Mars Five Principles within self and team.
• Promote hospital services and route client/pet flow for efficiency.
• Maximize patient throughput to support wellness plan clients.
• Provide professional, efficient service and educate clients about pet health.
• Educate clients about wellness plans, preventive care and services.
• Assist incoming clients with documentation and pet records in the system.
• Provide clear instructions and invoices to outgoing clients and schedule follow-ups.
• Manage finances with accurate balances and standard opening/closing procedures.
• Perform administrative tasks as needed.
• Other duties as assigned.

Connaissances

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multitasking

English Proficiency

Description du poste

Client Service Coordinator

Overview

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times; encourage hospital visits, welcome clients and pets, ensure their comfort, and educate them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Qualifications

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management
• Ability to multi‑task; manage multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English, uses appropriate grammar, style and vocabulary.
• Organizational ability: systematic approach, orderly, turns confusion into order.
• Problem solving skills: identify, analyze and solve problems; translate into practical solutions.
• Client service skills: ensures team provides attentive, courteous, informative service.
• Intellectual ability: follows instructions delivered in oral, written or diagram format; can provide directions.
• Mathematical ability: ability to add, subtract, multiply.

Salary

The pay range for this role is $16.93 - $21.63 hourly.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: coverage for health and wellness.
• Generous Retirement Plans (401(k) and Roth): company match.
• Best-in-Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time associates are eligible for those benefits with an asterisk (*).