Client Advisor (PART TIME) - Outlet La Vallée Village

Valentino; Île-de-France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand in Île-de-France is seeking an individual to master the client journey and cultivate relationships. In this role, you'll deliver impeccable service at every stage, assist with sales and after-sales activities, and prepare for client appointments. The ideal candidate should have exceptional customer relationship skills and be able to work a flexible schedule, including evenings and weekends. This role is integral to maintaining the brand's high standards and fostering a team-oriented environment.

Qualifications

• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsabilités

• Master the Client Journey to create strong long-term client relationships.
• Deliver the Valentino Couture Service impeccably during each phase.
• Strive to discover clients' needs and guide them across brand categories.
• Assist with all sales and after-sales activities in the boutique.
• Prepare for client appointments and stay informed about new arrivals.

Connaissances

Exceptional clientele, customer relationship building skills

Strong verbal and written communication skills

Action oriented; drive for results

Problem-solver

Team player

Description du poste

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle

• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Action oriented; drive for results
• Problem-solver
• Must be a team player

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.