Client Advisor - Paris, Saint Honoré

Valentino; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Valentino is seeking a dedicated Client Advisor for the Paris Saint Honoré location. This role focuses on mastering the Client Journey to nurture long-term client relationships and deliver exceptional service throughout the sales process.

Candidates should possess strong relationship-building skills and a flexible schedule to meet business needs. Join a community that values creativity and inclusivity while working with a renowned luxury brand.

Qualifications

• Exceptional clientele and customer relationship building skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Action-oriented with a strong drive for results.

Responsabilités

• Master the Client Journey to create strong long-term client relationships.
• Deliver impeccable Valentino Couture Service.
• Engage proactively with clients and help achieve sales targets.

Connaissances

Client relationship building

Action-oriented mindset

Problem-solving

Team player

Description du poste

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position: Client Advisor – Paris Saint Honoré

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long‑term client relationships.
• Clientele and proactive engagement with existing and potential.
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them.
• Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information.
• Knows their portfolio of customers, and the VVICs and VICs they handle.
• Consistently works to achieve given sales, KPIs and CRM targets.

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in‑season trends to curate looks.
• Develop strong product and fit knowledge via company trainings, tools and in‑store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after‑sales activities (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure product maintenance, replenishment on the floor.
• Know the warehouse stock of all categories to ensure re‑stock shelves and maximize sales.
• Partner with the team to ensure seamless day‑to‑day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills.
• Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays.
• Action oriented; drive for results.
• Problem‑solver.
• Must be a team player.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.