Client Advisor Department Stores Paris

Fendi; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand is seeking a Client Advisor to provide an extraordinary and luxurious experience to clients in Paris. Responsibilities include leading sales, enhancing customer relations, and managing store operations. Candidates should have 2-5 years of experience in Fashion or Luxury Sales and possess strong communication and customer service skills. A Bachelor's Degree is preferred. Fluency in English and knowledge of retail management systems are essential for this role.

Qualifications

• 2-5 years’ experience in Fashion/Luxury Sales.
• Manages own image standards at a high level.
• Professionalism and self-confidence are essential.

Responsabilités

• Lead individual sales and achieve performance targets.
• Strengthen customer relations and manage customer service quality.
• Support in maintaining inventory accuracy.

Connaissances

Strong selling and communication skills

Excellent relationship skills

Strong customer service skills

Organization

Goal oriented approach

Fluent English

Formation

Bachelor’s Degree or equivalent

Outils

Retail management system knowledge

Description du poste

Mission

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• 2-5 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent English