Client Advisor

Christian Louboutin LLC; Paris; Sur place; EUR 23 000 - 32 000; Plein temps

Résumé du poste

Christian Louboutin in Paris seeks a Client Advisor to translate our brand DNA into a sparkling, personalised shopping experience. In this role you become the voice of the brand, delivering exceptional service, building loyalty, and guiding clients through our luxurious collections with expert product knowledge.

You will contribute to a high-performing team, participate in sales ceremonies, manage client files, and engage clients for events and private sales while upholding the store's image and

Qualifications

• Experience in luxury retail or premium customer service.
• Excellent communication and presentation skills.
• Ability to build lasting client relationships.

Responsabilités

• Provide personalised client experiences while translating brand DNA into sales.
• Demonstrate extensive product knowledge and craftsmanship of the collections.
• Drive clientelling and CRM to nurture loyalty and repeat business.
• Maintain store standards and contribute to a collaborative team culture.

Connaissances

Customer service

Luxury retail

Communication

Brand knowledge

Description du poste

This opportunity is a fixed term contract.

Overview and purpose of role

In our boutique in Paris, under the leadership and guidance of Management, as a Client Advisor at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty. You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Under the leadership of the management team, in the capacity of your role, you will provide an outstanding, sparkling client experience which is highly personalised, efficient and discrete. You are an integral member of a high performing sales team who are sales focused and driven. You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.

Key Responsibilities of the role

Service Delivery

• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
• Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behaviour.
• Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.

Results Driven

• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Awareness of the business strategy, engaged in prioritising the appropriate products or alternatives for successful sales results.

Product Knowledge

• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.

Relationship Building & Customer Relationship Management

• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active clientelling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.

Team Work

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Please note: Colleagues must be comfortable with the physical element of the role, including but not limited to, manual handling, standing for long periods of time and use of ladders as required or any other Health and Safety requirement as covered within the training.

Our business and our Values:

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy, and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth - we stand with authenticity, integrity, and respect. We have passion - we drive our business with agility, commitment, and care. We have happiness in all that we do - we collaborate with positivity, open-mindedness, and fun. We work with inspiration - we envision the future with confidence, creativity, and freedom.

If the shoe fits, walk with us…

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

'Your personal data is collected by Maison Christian Louboutin on the basis of its legitimate interest in order to manage applications and ensure the efficiency of the recruitment process. Click here to access la Politique de confidentialité - Christian Louboutin France.'