Central Operations Manager, Europe

Upway; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading e-mobility company is hiring a Central Operations Manager to oversee operations in Paris or Brussels. This role involves managing logistics, customer support, and e-bike refurbishment to ensure high-quality standards and cost efficiency. Candidates should have 3-6 years of relevant experience and strong communication skills, along with fluency in English. Opportunities for growth and equity shares are offered.

Prestations

Equity shares in the form of stock options

Fast-paced work environment with growth opportunities

Qualifications

• 3-6 years of experience in Operations, Finance, or Strategy Consulting.
• Strong academic background in relevant fields.
• Comfort in fast-paced environments.

Responsabilités

• Own key parts of Upway Operations value chain.
• Enhance quality standards and analyze customer feedback.
• Build data-driven tools for efficient operations.

Connaissances

Problem-solving skills

Communication skills

Leadership skills

Customer-centric mindset

Fluency in English

SQL proficiency

Formation

Degree in engineering, finance, business or similar

Outils

Automation tools

Description du poste

Overview

Department: Operations

Employment Type: Full Time

Location: Paris / Brussels

Reporting To: S&P Lead

Compensation: €60,000 - €80,000 / year

Description

Upway is hiring a Central Operations Manager for its European business.

This is a critical role for Upway’s next phase of growth in Europe: from 50k to 1M E-Bikes refurbished per year, from 4 to 10+ UpCenters.

The Central Operations Team’s will own and continuously improve key processes at the core of Upway’s business. Our mission is to help Local Teams scale operations at lightning speed to fuel our growth, while improving cost efficiency and meeting our very high quality standards.

You will oversee a wide range of customer-facing operations - from Logistics to Customer Support - as well as E-Bike Refurbishment.

You will work closely with Local Operations Teams and our Tech & Product Team.

The role is based in Paris or Brussels, and you will travel frequently (5-10 days per month) to our UpCenters in Germany, Belgium and the Netherlands.

What you will do

• Own key parts of Upway Operations value chain, including Logistics, Customer Support, Shop Floor Operations, and E-Bike Refurbishment.
• Unlock growth by making our processes future-proof thanks to a culture of continuous learning and innovation.
• Ensure we deliver on our very high Quality standards, and analyze customer feedback to keep raising the bar.
• Make our Operations more and more cost efficient.
• Build tools that allow our Local Operations teams to operate efficiently thanks to automation and data-driven decision-making.
• Build dashboards to get an accurate view of our Operations across Europe in real time.
• Collaborate with our Local Operations and Tech & Product Teams to identify opportunities to improve our Operations.

What you will need

• Strong academic background in engineering, finance, business or similar
• 3-6 years of experience in Operations, Finance, Strategy Consulting or equivalent
• Fluency in English
• Stellar problem-solving skills
• Strong communication and leadership skills
• Deeply customer-centric, always striving to enhance the Upway experience
• Comfort with working in a fast-paced and changing environment
• Proficiency in SQL
• Ability to build simple automation tools
• Readiness to work on-site and travel across Europe. You will be based in Gennevilliers (Grésillons - RER C) or Brussels (Mechelen), and travel to Germany, Belgium/France and the Netherlands every 2 weeks.

Benefits

Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.

• You will receive equity shares in the form of stock options
• You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
• You’ll work in a fast paced environment, where we favour quick decision making and getting things done
• You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.