Center Customer Care & Admin Coordinator (Hearing Aids)

Jobtailor; Labenne; Sur place; EUR 26 000 - 32 000; Plein temps

Résumé du poste

Jobtailor in Labenne, Nouvelle-Aquitaine, France, seeks a customer-service oriented professional to manage relations, scheduling, and after-sales support for hearing aids. You will engage with customers, handle CRM follow-ups, and guide clients to suitable solutions while promoting accessories and services.

The role emphasizes teamwork with two Hearing Care Professionals and accurate administrative tasks such as invoicing and reimbursements.

Qualifications

• Excellent interpersonal skills and ability to build relationships.
• Experience in customer service and/or patient relations.
• Empathetic and attentive approach to client needs.
• Ability to guide customers toward solutions that fit their needs.
• Organized, dynamic, and team-oriented mindset.
• Comfortable with IT tools and multiple software applications.
• Commitment to teamwork, trust, performance and a positive attitude.

Responsabilités

• Welcome customers and ensure excellent customer relations.
• Develop the centre's customer base via follow-up calls and CRM management.
• Advise and support customers in expressing their needs.
• Maintain high-quality customer relationships.
• Manage and optimize the centre's schedule.
• Sell accessories, maintenance products, and services.
• Provide after-sales service for hearing aids, incl. battery replacement, cleaning, maintenance.
• Manage invoices, quotations, reimbursements and related docs.
• Report to Area Manager and collaborate with two Hearing Care Professionals.

Connaissances

Excellent interpersonal skills

Customer service experience

Empathetic and attentive

Solution-oriented guidance

Organized and dynamic

Team-oriented

IT tools proficiency

Outils

Customer Database Management

Invoice Management

Quotation Preparation

Reimbursement Processing

After-Sales Service

Battery Replacement

Hearing Aid Maintenance

Description du poste

Jobtailor in Labenne, Nouvelle-Aquitaine, France, seeks a customer-service oriented professional to manage relations, scheduling, and after-sales support for hearing aids. You will engage with customers, handle CRM follow-ups, and guide clients to suitable solutions while promoting accessories and services.

The role emphasizes teamwork with two Hearing Care Professionals and accurate administrative tasks such as invoicing and reimbursements.