CDI - Senior Manager Client Data & Intelligence - F/H

LVMH Group; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

LVMH Group is looking for a Senior Manager Client Data & Intelligence in Paris. The successful candidate will lead a multidisciplinary team and focus on transforming client data into a strategic asset, enhancing client insights through advanced analytics and AI technologies.

Key responsibilities include establishing data governance frameworks and leading AI strategies for client development, driving growth across all markets. Applicants should have extensive experience in data analytics and leadership in an international context.

Qualifications

• 8+ years of experience in Data, Analytics, AI, or Client Intelligence roles.
• Proven experience leading multidisciplinary teams.
• Fluent in English.

Responsabilités

• Elevate client's understanding through advanced analytics.
• Act as the business owner of Client Data and CRM data assets.
• Lead the AI strategy for Client Development.

Connaissances

Data governance

Advanced analytics

AI technologies

Strategic thinking

Leadership

Client insights

Formation

Master's degree or PhD in Data Science or related field

Description du poste

Job responsibilities

We have a unique opportunity for a Senior Manager Client Data & Intelligence to join our diverse technological environment. Reporting to the CRM & Client Data Director you will lead a multidisciplinary team composed of Data & BI Analysts. As Senior Manager Client Data & Intelligence, your mission is to transform client data into a strategic asset for the Maison. By combining data governance, advanced analytics and emerging AI technologies, you will elevate our collective understanding of clients, enable data-driven decision-making and accelerate client development across all markets.

Responsibilities

Client Intelligence & Insights

• Elevate the Maison's understanding of client behaviors, preferences and value drivers through advanced analytics and actionable insights.
• Translate complex data into strategic recommendations that inform business decisions and client development initiatives.
• Lead deep-dive analyses and performance monitoring to identify opportunities and drive growth.

Data Governance & Strategy

• Act as the global business owner of Client Data and CRM data assets.
• Establish governance frameworks ensuring consistency, quality, accessibility and compliance across markets and functions.
• Define and drive the Client Data roadmap in partnership with IT teams.
• Ensure data privacy principles are applied and that all projects comply with applicable local regulations.

AI & Innovation

• Lead the AI strategy for Client Development, with a focus on Generative and Agentic AI.
• Identify, evaluate and pilot innovative use cases capable of enhancing client knowledge, personalization and operational efficiency.
• Monitor emerging technologies and market trends to identify opportunities that enhance client knowledge, operational efficiency and business performance.

Leadership & Collaboration

• Lead and develop a team of Data Scientists, Analysts and BI experts.
• Act as a trusted partner to CRM, Clienteling, Retail, Marketing, IT, Legal and regional teams.
• Influence, align and mobilize stakeholders globally around a shared vision of client intelligence, data valuation and AI adoption.

Profile

• Master's degree or PhD in Data Science, Computer Science, Engineering, Statistics or related field and at least 8+ years of experience in Data, Analytics, AI, Consumer Insights or Client Intelligence roles.
• Proven experience leading multidisciplinary teams and cross-functional initiatives in an international environment.
• Exceptional ability to translate complex analytical concepts into clear and actionable business narratives.
• Deep interest and understanding of AI, Generative AI and Agentic AI technologies and their business applications.
• Strong strategic thinking, communication and stakeholder management skills.
• Natural leader with the ability to influence, align and mobilize diverse stakeholders around complex topics.
• Passionate about innovation, client experience and data-driven transformation.
• Fluent in English.

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.