Business System Analyst-3

Chanel, Inc.; France; Hybride; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Chanel is seeking a Dynamics 365 Business Analyst to join the D365 Solution Centre, supporting core Finance and operations processes (O2C, S2P and R2R). You will translate business needs into functional specifications and own the FDDs, including integration considerations across a Best-of-breed architecture.

Responsibilities include designing configurations, defining data flow, preparing SAT/SIT test plans and supporting go-live cutovers with post‑go-live hypercare.

Qualifications

• Experience with Dynamics 365 Finance and Operations modules is required.
• Ability to translate business needs into clear functional specifications.
• Strong documentation, testing and change-management capabilities.

Responsabilités

• Design and document Finance/Operations processes in D365, mapping interfaces.
• Create, own and maintain Functional Design Documents (FDD).
• Define test plans, SAT/SIT facilitation and defect triage for deployments.
• Support go-live, data migration and post‑go-live hypercare.

Connaissances

D365 Finance

D365 SCM

Requirements gathering

FDD ownership

SAT-SIT facilitation

Problem solving

Formation

Bachelor degree in related field

Outils

Azure DevOps

Jira

Power BI

Description du poste

About the context

The D365 ‘HERO’ Programme is a multi-year global transformation programme in Finance & Operations implementing Microsoft Dynamics 365 in the Regional Chanel ecosystem. HERO aims to harmonise multiple regional ERPs existing globally, while respecting our divisional operating models and métier specificities. It will create a standardized, single unified solution, based on the Microsoft SaaS D365 F&O platform. HERO is not just a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future.

Your role @ Chanel

As a Dynamics 365 Business analyst, part of the D365 Solution Centre, you’ll support the implementation of Microsoft Dynamics 365 for core Finance and operations processes (mainly O2C, S2P and R2R). You’ll help translate business needs into clear functional and technical requirements, with end-to-end ownership of Functional Design Documents (FDD), and contribute to the success of the transformation program. You will be part of the D365 Solution Centre but equally be a strong contributor to the Finance / Ops Product owner which manages the overall end-to-end ecosystem in a Best-of-breed architecture with various Global Tier 1 systems connecting into D365.

Technical and Functional Expertise

Assist with design and documentation for Finance and Operations processes in D365, gathering business requirements and translating them into technical specifications. Responsible for writing, maintaining and owning functional design specifications (FDD) including integration with other systems, considering the whole application ecosystem. Define data flow mapping (interfaces), integration principles (system owning the data, transformation rules …). Define and execute test plan for SAT and prepare test datasets, supporting SIT / UAT defect triage and implementation readiness. Responsible for setups and configurations of the system. Support Go live cutover and data migration. Provide post go-live hypercare support by monitoring issues, coordinating incident resolution, and capturing improvements for backlog prioritisation. Provide functional input to create clear, detailed and auditable documentation for end-users and administrators. Collaboration: Work closely with Domain lead and technical teams to ensure business language is translated into implementable requirements. Participate in team meetings and support dedicated domain streams. Participate in functional workshops with domain leads supporting Finance and Operations throughout discovery, design and decision-making. Support training activities for new systems and help document processes. Continuous Improvement: Help resolve issues and support change requests. Contribute to Domain reporting and documentation. Stay updated with the latest features and updates in Dynamics 365 and recommend improvements to existing solutions. Engage closely with Microsoft Fast track, Product team on support incidents and bring concrete use case to enhanced D365 out of the box. Get mobilize on some critical bugs and change request. Ensure consistency in documentation relative to D365 Core Model.

What you will bring

Education and Experience: Bachelor degree 2-5 years of work experience in Microsoft D365 (Finance – Supply Chain module preferred). Acquaintance with system design and integration. Familiarity with other Dynamics 365 modules (e.g., CRM, HR, Supply Chain Management) and/or other Finance or supply chain applications (e.g., Coupa, Concur, WMS, OMS) is considered as a plus. Skills: Business Analysis: Ability to gather, analyse business requirements for finance / Supply chain processes and translate business needs into clear functional specifications for IT solutions. Ownership of Functional Design Documents (FDD): authoring, versioning, stakeholder validation and sign-off. Requirements traceability from business need → FDD → build → test cases, including clear acceptance criteria. Technical Proficiency: Familiarity with system design, configuration, and data migration tasks. Ability to assist with testing, troubleshooting, and supporting system deployments. Test design skills: writing test scenarios/cases, preparing test evidence, and supporting regression testing. SAT- SIT facilitation and defect triage: coordinating Tier1 system owner, logging issues, prioritising, and supporting re-tests. Problem-Solving & Analytical Skills: Ability to identify and resolve issues related to Dynamics 365 design and build. Analyse data to spot inconsistencies. Communication and collaboration. Good written and verbal communication skills, able to explain technical concepts to non-technical audiences. Work effectively with team members, business users, and IT colleagues. Participate in meetings, workshops, and training sessions. Experience in an international context and culture. Ability to manage multiple competing priorities in a changing environment. Passion for user-centricity, leveraging design thinking and agile methodologies. Process-driven and pragmatic approach to supporting the business. Fluent in English & French.

Optional Skills and Experience

Microsoft Dynamics 365: Core Finance and Operations MB-310: Microsoft Dynamics 365 Finance – Supply chain Functional Consultant. Familiarity with Agile/Scrum or Waterfall. Experience with tools like Azure DevOps, Jira, or similar. Experience with tools like Power BI or SSRS for reporting and analysis as well as Business performance analytics and Fabric workspace. Microsoft certified is an added advantage.

What Chanel can offer you

Take part in a global transformation program across multi-regions and multi-partners. Be a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regions. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.