Business Operations Manager

Accor; Issy-les-Moulineaux; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Accor Tech & Digital seeks a PMO/Finance-oriented leader to drive vendor management, budget planning and global negotiations across regions. The role collaborates with Finance, Legal, and regional tech teams to optimize costs and contract performance.

You will oversee procurement processes, KPI governance, and inventory reporting for key systems like PMS and POS, ensuring regulatory compliance and strategic value across Accor’s hotels.

Qualifications

• Strong vendor management experience and global negotiation.
• Budget planning and financial reporting across multiple regions.
• Excellent stakeholder management and communication skills.
• BI reporting design and building.
• Familiarity with hospitality technology ecosystems (PMS, POS, OHIP, etc)

Responsabilités

• Define and monitor Objectives and Key Results (OKRs) for CPT/EDepartment and align with business and digital strategy.
• Coordinate with Finance and Procurement to manage budgets and forecasting.
• Oversee vendor and contract management, including renewals and compliance across regions.
• Support on procurement processes and ensure regulatory and business requirements are met.
• Define inventory and reporting for systems such as PMS and POS, with standardized onboarding processes.
• Engage stakeholders and report on vendor performance and budget status to senior leadership.

Connaissances

Vendor Management

Budget Planning

Financial Reporting

BI Reporting

Stakeholder Management

Communication Skills

Formation

Bac +4/5

Outils

PMS

POS

OHIP

Description du poste

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

Lead strategic vendor management, responsible for Budget and KPI’s for Core Property Tech & Ecosystem department ensuring aligment with Business, Tech & Digital objectives and goals.

Your mission:

Strategic Planning & Governance

• Define and monitor Objectives and Key Results (OKRs) for the department and ensure alignment with Business,Tech and Digital strategy.
• Ensure compliance with internal policies and external contractual obligations.
• Coordinate with all Stakeholders to collaborate on definitions of the KPI’s, communication withing the CPT&EDepartment

Budget Management

• Manage central and regional budgets including forecasting, tracking, and reporting.
• Liaise with Finance teams to ensure transparent reporting and adherence to budgetary constraints.
• Optimise cost allocation between central and regional entities

Vendor & Contract Management

• Support on negotiations and relationship management with strategic vendors , across multiple regions.
• Oversee the lifecycle of global contracts and ensure timely renewals and compliance.
• Develop and maintain a vendor catalogue for services and pricing to support global negotiations
• Communication and alignment with all to all stakeholders on services, conditions and pricing.

Procurement & Compliance

• Coordinate with Procurement and Legal teams to ensure contracts meet regulatory and business requirements.
• Implement processes for purchase order (PO) management and vendor invoicing, ensuring adherence to internalcontrols.

Project & Inventory Management

• Support and define the Inventory of the system and reports (BI) of products such as PMS, POS and etc.
• Define and enforce standardised processes for vendor onboarding, service activation, and escalation management.
• Monitor KPIs and service performance, ensuring continuous improvement and issue resolution.

Stakeholder Engagement

• Act as the primary point of contact for internal stakeholders (regional tech teams, finance, legal) and externalpartners
• Provide regular updates to senior leadership on vendor performance, budget status, and strategic initiatives.

Qualifications

And you?

Career path

• Graduated with a Bac +4 or +5
• +5 years of experience in Finance or Audit
• Previous experience as PMO

Skills

• Strong experience in vendor Management and global negotiation.
• Expertise in Budget Planning and financial reporting across multiple regions
• Famirliary with hospitality techmology ecosystems (PMS, POS, OHIP, etc)
• Excellent stakeholder management and comunicaiton Skills
• BI reporting designing concept and building

Additional Information

Accor dares to impact:

• the world
• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
• your career:
• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!

#accortechdigital

Référence : 00604637